Ordered a washing machine on the Shopee platform. Customer service called within 2 days to arrange for delivery. Their practice is to call within 30 minutes before delivery. I requested an hour in advance, and they did call an hour in advance. The Sharp washing machine I received is working well and is very quiet. Thank you!
Jasper Chan
5
I purchased the Rinnai 3Si.
Richmond is very friendly, patient, and helpful in answering all my enquiries. He knows his products well and recommended a few models.
Thank you 👍👍👍
Cheng Kaijie
5
Purchased the hood and hob in June! I have been using them happily. The customer service was great as one of my rings didn't light up, and they contacted me via a phone call to resolve the issue. I was really surprised that it could be resolved so quickly, as they know their products well.
Catherine Chew
5
I had difficulties searching for a front-load washing machine to replace my broken-down machine because of the existing compartment sizes. I tried many appliances outlets and eventually settled for one from Asia Excel. Steven was helpful and responsive. The staff at Asia Excel were also helpful, patient, responsive, and polite. Their delivery staff were also helpful and patient. The installation was done very quickly and smoothly. They also helped to dispose of my existing machine without extra charge. I would recommend purchasing any appliances from Asia Excel.
Shen Kai
5
I purchased a washing machine online from this seller via Shopee during a sale and got a good deal!
Received the item after 5 days due to the high volume of orders arising from the promo campaign, which is completely understandable.
Delivery guys are amazing - they gave me a call in advance before arriving. They removed the old machine and fixed everything in 15 minutes!
Excellent customer service too! The live chat agents on Shopee responded to my messages very promptly and tried their best to accommodate my requests.
Very satisfied with the purchase. Highly recommended!
Nurul Azlina Abdul Rahman
5
I first inquired about the different types of washers and dryers via their online platform. Although I'm not sure who handled my request, the service was top-notch! The salesperson was very patient in handling all my inquiries and recommended a suitable package within my budget. We discussed and decided to purchase from them. Within two days, both the washer and dryer were delivered to us. My husband and I are very satisfied with our purchases and their service. This was my first time purchasing large appliances online! Their service excellence is commendable! Keep up the great work, and a special thanks to the delivery team!
Esta Leo
5
I decided to buy a 3-door Mitsubishi refrigerator from Asia Excel after corresponding and was very happy with the purchase. The seller was very helpful and responsive.
Eng Kiat Quek
5
Thanks to Admin Ms. Pauline and the dispatcher for their excellent service. Asia Excel P/L's brand name gives consumers reliability and trustworthiness. Well done, guys. Continue to keep up the good work and the standard.
Lee Zhi Lin
5
No words can convey my deepest gratitude to the Asia Excel team for their superb customer service and speedy assistance.
I recently purchased a Sharp ES-X968 top load washer from Asia Excel on 2 Jan. There was a delivery hiccup initially, but their WhatsApp customer service personnel (Leo) came to my aid to expedite the delivery to Jan 4 due to my parents' urgent need for a washer.
Leo even took his time to explain and seek help directly from Sharp regarding my inquiry on how to register for the washer's warranty.
After using the washer for the first time, my parents realized that there was slight water leakage at the backend pipe and raised the issue to Leo. Despite his busy work schedule, he forwarded it to their courier team immediately. I was not expecting the courier team to drop by on the same day, but they came and replaced the entire pipe within the hour! My parents highlighted that the two Malay guys who came to assist with the pipe were incredibly nice and courteous!
Despite my countless inquiries and assistance requests, Leo was very friendly and helpful throughout. Replies were almost instant!
This is the best customer service I have ever encountered!
Utmost thanks to Asia Excel. You have a wonderful team.
Ling Li Seah
5
Here's the edited review:
"Bought a Sharp front load washer. It has a nice design and is compact. The transaction was smooth and hassle-free. They also helped dispose of our old washer without extra charge.
This was my first time buying from this shop, and I had a pleasant experience. I will patronise them again for other needs in the future."