Location: Level 3, Unit Number #03-33 to 47
Quality products and services
Best Denki IMM at #03-33 to 47 represents Japan's No.1 electronics retailer legacy in Singapore since 1982, bringing cutting-edge technology and unparalleled expertise to the heart of Jurong East's largest outlet mall. As Singapore's most trusted electronics and home appliance destination for over four decades, Best Denki IMM embodies the brand's commitment to making advanced technology accessible through competitive pricing and professional customer service. This flagship outlet location serves western Singapore's growing community with comprehensive electronics solutions from household names like Samsung, LG, Sony, Panasonic, and many other global brands.
The extensive product portfolio spans smart devices, cameras, computers, televisions, audio equipment, kitchen appliances, air conditioners, beauty care products, IT accessories, and cutting-edge home automation systems that make modern living effortless. Currently featuring the IMM Price Knockout Sale with up to 80% off electronics and appliances, Best Denki provides exceptional value on premium technology without compromising quality or service standards. The knowledgeable technical staff offers expert consultations, product demonstrations, and after-sales support, ensuring customers make informed decisions for their specific technology needs.
Operating daily 10am-10pm with convenient MRT accessibility and comprehensive parking, Best Denki IMM offers seamless electronics shopping in Singapore's premier outlet environment. As part of Best Denki's established Singapore network with locations across the island, this outlet ensures access to latest product launches, exclusive promotions, and professional installation services. Whether upgrading home entertainment systems or seeking cutting-edge gadgets, Best Denki IMM delivers trusted Japanese retail excellence with outlet pricing in the dynamic Jurong shopping district.
Based on 15 reviews
Out of 239 shops
Not enough ratings
Xia Lee
Super duper bad service from all of them. Service sucks! Customer service sucks!!! Come and collect your things, but the service sucks! They treat people like they owe you money! If you are tired, don't work! It's your problem if you didn't get the commission!!!!!! Super frustrating. Go send them for a course on how to treat and give the best to customers!!!!!!!
Luke
Sales girls were unhelpful and just wanted you to choose a brand so they could tell you the price. They had no idea about product differences, and all warranties were the same. This was my third visit to aircon showrooms today, and I'm beginning to understand that people who don't add value may not be needed in the future.
Peter Lu
Extremely disappointed with Best Denki IMM. I received a TV that was clearly used, with previous user login records and account data still in the system. Even with such obvious evidence, the salesperson continued to lie and claim it was brand new. This is blatant dishonesty and cheating customers. I will never buy from them again.
Mervyn Lim
Bought a Panasonic fridge from BD IMM in May for my elderly mother. It was delivered a few days later, but it broke down the following day. Only my mum was at home to receive the fridge that day. The technician came the next day and reported the issue was due to "system failure." I reported the matter to BD and requested a 1-to-1 exchange, which they did a few days later. Upon closer investigation, it was discovered that the fridge was delivered without any box packaging (red flag), and the instruction manual was not wrapped in the usual sealed plastic bag (another red flag). I filed a complaint with Panasonic (no reply after 10 days) and BD (only received a call from a warehouse person claiming the defective fridge was new). For me, it's either a Grade B stock, a repaired set, or a display set. No official explanation from BD or Panasonic. Very disappointed with the whole episode. To future BD customers, please make sure your new appliances are delivered in their original sealed box packaging and witness them being unpacked in front of you.
Chin Kai
Called to order a Bar Fridge (with 3 ticks) and was told that a climate voucher could be used, as long as it had 3 ticks. However, upon heading down to the store, I was told that this was not applicable for a climate voucher. Seriously, stop wasting customers' time and give clear instructions. Waste of time. *Walked down to Giant hyper store and got a bar fridge from there instead. And yes, a climate voucher could be used.
Jian Tan
I was browsing TVs here today, and salesman Zen was friendly and very knowledgeable about the TVs and their features.
Zhen Lim
Here's the edited review: Just bought a portable aircon from Best. Ah Yong is an amazing salesperson. He explained with patience and taught us how to install. Overall, he's a very friendly and nice person. And to the people who helped us – one lady and one man (I didn't get your names) – from the aircon section. Thank you! Would come here again when we need to get electronics! 🔥🔥🔥
Brendan Ng
JJBS Josh was fast, efficient, and on time. Workmanship was good.
Mohammad Hairi Mohammad
Bought my Samsung System 3 Smart Aircon from Best Denki. Jac Hoon served us well. He was very patient in sharing the functions of a few brands, but we settled with Samsung due to its Smart functions, self-cleaning, air purification, and other functions. Most importantly, Jac mentioned it has the lowest power consumption. Jac followed through with the sale until installation. Great service by Jac. Thanks Best Denki and Jac for the good product at a good price.
Azhar Hazali
Hasbiah and Kayden have done a great and wonderful job to help me with it. They both have excellent customer service.
Jian Chen
I had the pleasure of being assisted by Merryl Ann Butl when purchasing a Samsung S25 Ultra, and her service was nothing short of outstanding. From the moment she spotted me browsing, she approached with genuine warmth and professionalism, patiently explaining the differences between the various versions of the Samsung S25. Her knowledge and guidance helped me make an informed decision. After deciding to purchase the phone, Merryl went above and beyond by helping me transfer all my apps and data from my old phone. The process took quite some time—about an hour for the transfer and another hour for the downloading onto the new phone. Despite it being lunchtime, Merryl insisted on staying to ensure everything was completed correctly, even offering to monitor the process while I attended to personal matters. When I returned at 1:45 PM, everything was done perfectly. Her dedication to her job and her customers is truly commendable. Merryl's willingness to put her customers first, even at the expense of her own time, speaks volumes about her commitment and professionalism. I am deeply grateful for her exceptional service and highly recommend her to anyone seeking assistance with a new phone. Thank you, Merryl, for your outstanding help!
Julia Lim
Yesterday, we were at Best Denki IMM to buy fans and received very good sales service from Ms. Ong H.C. She helped to compare and recommend the different models. She was very patient and shared good product knowledge. We were very impressed. Thank you, Ms. Ong, for a great purchase experience.
Winnie Kwa
Bought a Sony TV from Alvin Cheng at Best Denki IMM and had a great experience. He gave an excellent recommendation based on what we were looking for. Alvin is professional, knowledgeable, and friendly. Even after the purchase, his after-sales service was prompt and helpful. Highly recommended!
Lim Jocelyn
Thank you, Ms. Grace Ong. She has been most helpful and prompt regarding our purchases and inquiries, as well as providing updates on different appliances and upcoming delivery changes. She's very reliable, especially when we have inquiries at any time or for any issue, and she provides the latest updates in all areas. Even for past products or other areas, she is always eager to help. She's always there to assist. We will definitely find her again!
Jian
A big shoutout to Michael at Best Denki IMM for his excellent service! A couple of weeks ago, I called the store to request a change to the washing machine model I had previously ordered, which was pending delivery. Michael was very helpful over the phone and advised me to bring the sales order receipt to the store. When I dropped by, he was warm and welcoming, making the entire process smooth and pleasant. Truly a delightful after-sales experience!
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