Yogesh Dayal
Edited review: "Staff not interested in making sales. They were doing their own tasks when customers came in."
Location: Level 1, Unit Number #01-K17
Quality products and services
City Chain at JEM is Singapore's premier destination for authentic premium timepieces, representing over 40 years of horological expertise and trusted watch retail excellence. Established in 1985, City Chain became one of the first watch retailers in Singapore to successfully introduce multi-branded contemporary lifestyle watches, pioneering the concept of offering customers diverse options spanning affordable to premium price points. The brand operates 16 stores throughout Singapore and over 300 locations across Asia, demonstrating exceptional consumer trust and market recognition. City Chain recognizes that selecting the right watch constitutes a deeply personal decision combining functional timekeeping requirements with aesthetic preferences and personal style statements. At JEM, the knowledgeable staff members understand horological excellence, brand positioning, and how specific watches complement individual lifestyle narratives, guiding customers toward selections they'll treasure for years.
The City Chain portfolio encompasses an impressive array of internationally renowned watch brands including Claude Bernard, Titus, Converse, Sovil, Fitbit fitness trackers, Rosefield fashion timepieces, and numerous other prestigious manufacturers. This brand diversity allows customers to select watches matching specific preferences whether seeking investment timepieces from legendary Swiss manufacturers, elegant Japanese watches reflecting precision traditions, contemporary lifestyle watches expressing personal style, or fitness-focused devices monitoring health metrics. City Chain professionals understand technical specifications including water resistance, movement mechanisms, material compositions, and warranty provisions that distinguish quality watches from mediocre alternatives. The staff provides honest guidance helping customers identify watches delivering genuine value rather than simply high price tags. Every watch in the City Chain collection represents careful curation based on quality standards, brand reputation, and value considerations.
Shopping at City Chain JEM provides access to professional watch expertise combined with comprehensive brand selection and exceptional after-sales services that elevate the purchase experience. City Chain actively provides professional maintenance, servicing, and repair support, living up to their reputation as a one-stop watch center offering complete care throughout your timepiece's ownership. The complimentary delivery service for all Singapore orders extends purchasing convenience beyond the physical store. Whether seeking your first quality watch, upgrading an existing collection, or finding a significant gift reflecting thoughtful consideration, City Chain at JEM offers expertise, selection, and customer service that transforms watch selection from uncertainty into confidence. With decades of established reputation and commitment to customer satisfaction, City Chain remains Singapore's most trusted destination for quality timepiece purchases.
Based on 7 reviews
Out of 239 shops
Not enough ratings
Yogesh Dayal
Edited review: "Staff not interested in making sales. They were doing their own tasks when customers came in."
Mei
I bought a DW watch from here in Jan 2019. In less than a year, the watch spoilt. When I came back to check, I was told the warranty was not valid because there was no stamp or anything. This means the staff there didn't bother stamping the warranty booklet during purchase. Please make sure to check your warranty booklet before leaving the store. I'm definitely not coming here again. Watch Station's staff is better.
Chi Ken Ling San
It was very bad trying to get a refund for the watch due to it being small on my arm, but they replied slowly to emails, and when I tried chatting on WhatsApp, I was told to wait for a reply via email.
Gong Haitian
The Indian lady had a terrible attitude. When we tried on the watch, she abused us in Malay and pretended we couldn't understand. We won't be going again, even though we don't know if the watch was fake or not.
Chen Jin
Terrible service. Extremely disappointing experience at this watch store. When we visited, we were the only customers in the shop, yet the staff was impatient, unfriendly, and visibly annoyed from the moment we walked in. As we were trying on a few watches, the staff repeatedly rushed us and kept asking if we were going to buy anything — clearly trying to push us out. What’s worse, they made sarcastic comments right in front of us, which was both rude and unprofessional. Trying on products before making a purchase is a basic part of customer experience, especially for something as personal and expensive as a watch. If your staff can’t even handle that with basic respect, it’s no wonder customers walk away. I won’t be returning, and I definitely won’t recommend this place to anyone.
Scott Lim
A nice mix of different brands and price ranges.
Elavarasan Selvaraj
Good shop with some discounts for Chinese New Year.
15 photos