Yogesh Dayal
Edited review: "Staff not interested in making sales. They were doing their own tasks when customers came in."
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City Chain
Retail
Jewelry & Watches
Location: Level 1, Unit Number #01-K17
Quality products and services
Services
Has in-store shopping
City Chain at IMM represents timeless elegance and precision through comprehensive watch collections and jewelry selections that combine quality craftsmanship with contemporary design for diverse style preferences and occasion needs. This distinguished timepiece destination embodies the importance of precision and personal style expression, offering quality watches and accessories that address both functional timekeeping requirements and fashion statement needs. The store serves customers seeking reliable timepieces and elegant jewelry that enhance their personal style and daily confidence.
The extensive timepiece portfolio spans luxury watches, fashion timepieces, jewelry collections, accessories, and gift selections that demonstrate City Chain's expertise in horological excellence and style curation while maintaining focus on quality construction, style variety, and customer satisfaction. Each timepiece category features quality movements and contemporary designs that ensure both immediate appeal and lasting performance.
Operating within IMM's jewelry and accessories district, City Chain provides convenient access to timepiece excellence with expert guidance and comprehensive selection that ensures optimal watch and jewelry choices for individual style and lifestyle needs. Whether seeking everyday timepieces or special occasion jewelry, this destination delivers authentic timepiece and jewelry excellence in Singapore's premier outlet shopping environment.
Operating Hours
Closed
Opens in 8h 3m
Monday
11 AM - 9 PM
Tuesday
(Today)
11 AM - 9 PM
Wednesday
11 AM - 9 PM
Thursday
11 AM - 9 PM
Friday
11 AM - 9:30 PM
Saturday
11 AM - 9:30 PM
Sunday
11 AM - 9:30 PM
Overall Rating
2
/
5
Based on 7 reviews
Mall Ranking
#134
Out of 239 shops
Category Ranking
Not enough ratings
Negative Reviews
Mei
I bought a DW watch from here in Jan 2019. In less than a year, the watch spoilt. When I came back to check, I was told the warranty was not valid because there was no stamp or anything. This means the staff there didn't bother stamping the warranty booklet during purchase. Please make sure to check your warranty booklet before leaving the store. I'm definitely not coming here again. Watch Station's staff is better.
Chi Ken Ling San
It was very bad trying to get a refund for the watch due to it being small on my arm, but they replied slowly to emails, and when I tried chatting on WhatsApp, I was told to wait for a reply via email.
Gong Haitian
The Indian lady had a terrible attitude. When we tried on the watch, she abused us in Malay and pretended we couldn't understand. We won't be going again, even though we don't know if the watch was fake or not.
Chen Jin
Terrible service. Extremely disappointing experience at this watch store. When we visited, we were the only customers in the shop, yet the staff was impatient, unfriendly, and visibly annoyed from the moment we walked in. As we were trying on a few watches, the staff repeatedly rushed us and kept asking if we were going to buy anything — clearly trying to push us out. What’s worse, they made sarcastic comments right in front of us, which was both rude and unprofessional. Trying on products before making a purchase is a basic part of customer experience, especially for something as personal and expensive as a watch. If your staff can’t even handle that with basic respect, it’s no wonder customers walk away. I won’t be returning, and I definitely won’t recommend this place to anyone.
Positive Reviews
Scott Lim
A nice mix of different brands and price ranges.
Elavarasan Selvaraj
Good shop with some discounts for Chinese New Year.
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