Reviews for Club 21

Fei Yu

August 18, 2025

1

My wife walked into this outlet, keen to buy the dress here, but all the staff acted as if we owed them money and gave us looks that seemed to look down on us. They didn't want to serve us at all. There will be no next time to visit this store.

Ray Ng

August 18, 2025

1

I recently purchased a bag from this store, and I encountered a significant issue. Despite bringing it to their attention, they neglected to remove the security tag. In an effort to resolve the matter, I went back to the store, which is no small feat, considering I don't own a car and the commute from my home takes about an hour due to heavy traffic. Given my busy work schedule, this was quite inconvenient. Upon explaining the situation, I requested compensation for my transportation costs. However, the staff refused, claiming it was not their policy. Despite escalating the matter to the manager, the overall experience was extremely unsatisfactory. The manager's attitude was notably arrogant, treating me with a lack of respect and seemingly dismissing my concerns. I find it disheartening to be treated this way, especially considering my previous substantial purchases totaling over $1,000 at their store. The manager's response lacked sincerity, as he dropped the compensation on the table without making eye contact and offered a perfunctory apology. This incident has left me thoroughly disappointed with their service, and I share this review as a cautionary note for others. I hope no one else has to endure such treatment, and I hope for improved customer service in the future.

Ms Ngiam

August 18, 2025

3

Clothes were given a good discount, but are mostly made of synthetic materials.

Winston Chang

August 18, 2025

4

Black Friday Bargains this week at Outlet 21 (Club 21), IMM unit 01-123. * First piece: 70% discount. * Second piece: 80%. * Plus an additional 50%. This means that if you buy two pieces, the total discount is 90% off the price tag for both.

Victor Lee

August 18, 2025

5

Hidden gem in the west! You’ll find off-season Comme Des Garcons, Undercover, Rick Owens, Walter Van Beirendonck, Craig Green, and many more designers here for a fraction of their suggested retail price. It's been my favorite place to shop at for years. Great sales assistants!