Reviews for Cotton On IMM Outlet

Pang Leng

August 18, 2025

5

Everything is good! Big sale, prices starting at $3. Most of the staff are friendly, but the lady in the dressing room is rude; her face is stern. (Experience on Saturday, June 21, 2025)

Brent Chen

August 18, 2025

1

It's cheating because they always mix prices and item differences together. The staff are also super rude, looking down on people just because we buy sale items, implying they are cheap. The store manager has an even ruder attitude. If a customer sees something wrong or misunderstands, you can explain. But regarding their attitude towards customers, your company can check the cameras. If your store doesn't support selling cheap items, then just say, 'WE DO NOT WELCOME PEOPLE WHO BUY SALE ITEMS.' There's no need to cheat customers by mixing up the different prices. The staff also keep silent when they see items are defective, even if not many, but I feel looked down upon by your staff, which makes me angry. This is the last time I will get such bad items from your store. I will go to the 68 store, where I can buy items that are cheaper and of better quality. There are many brands, not just Cotton On! Thanks for this attitude.

Loke Yi

August 18, 2025

1

I want to complain about a Malay male staff member with long hair. After I put the clothes I tried on back into the basket, he said "baba kau" in Malay. He thought I didn't know what the meaning was, but I can say my Malay is more fluent than he thought. Lol, baba kau.

Ashwini D'Silva

August 18, 2025

1

To the manager, Eri Rahman. I would like to lodge a complaint regarding your counter staff, Siti Fatihatul, about her rude and vulgar attitude towards me when I mistook the price and told her I do not need that item anymore. I am shocked at her reaction and words she used on me. She told Fahni that Aku macam nak maki dia. I caught her saying that on my phone. She even said to me, "it's not my fault you saw the price wrong," and more words were used on me. This attitude is unacceptable!!!

Lo Lilian

August 18, 2025

1

I had a very disappointing experience at this clothing store today. The staff were extremely rude and unprofessional. When I went to the fitting room to try on clothes, I wasn’t allowed to have a second person accompany me for feedback, even though this is very common in most stores. One of the staff members, a slightly overweight person with glasses, rudely and loudly told the second person to leave. What made it worse was that while I was already inside the fitting room changing, they knocked on the door and told me to move to another fitting room. I felt rushed, disrespected, and unwelcome. Customer service is a big part of the shopping experience, and unfortunately, this store failed completely in that regard. I won’t be returning.