Gain City at IMM represents the ultimate destination for incredible value and comprehensive home electronics, serving as Singapore's trusted electronics retailer within the largest outlet mall environment where customers discover exceptional deals on quality appliances and technology products. This established electronics destination embodies Singapore's appreciation for value shopping and quality home solutions, offering extensive product ranges that address every household need from basic appliances to advanced technology systems. The store serves as a comprehensive resource for customers seeking to enhance their homes through reliable electronics at competitive outlet pricing.
The extensive electronics inventory spans home appliances, entertainment systems, kitchen equipment, air conditioning solutions, personal electronics, and smart home technology that demonstrates how modern electronics enhance daily comfort, convenience, and entertainment while maintaining focus on quality brands and reliable performance. Each product category features carefully selected items from trusted manufacturers known for innovation, durability, and customer satisfaction, ensuring customers discover electronics solutions that provide lasting value and optimal performance. The knowledgeable sales consultants provide product comparisons, technical guidance, and installation coordination that helps customers make informed electronics investments.
Located within IMM's electronics and appliance retail district, Gain City provides convenient access to comprehensive electronics shopping with competitive pricing, warranty protection, and comprehensive after-sales service that ensures optimal electronics experiences. The store's commitment to customer satisfaction extends beyond initial sales to include delivery coordination, installation assistance, and ongoing technical support that maximizes electronics performance and customer satisfaction. Whether upgrading home entertainment systems or purchasing essential appliances, Gain City delivers authentic electronics excellence and exceptional value in Singapore's premier outlet shopping destination.
Very bad experience with the vendor. I spent $7473 for a System 2 and System 3. When their technicians installed the air-con pipes, they completely covered the water heater power socket, making it impossible for my water heater contractor to install the water heater. I had to arrange for the Gain City technicians to rectify the air-con pipes and subsequently my water heater contractor to install the water heater with an additional charge. When we moved in and turned on the air-con, we found the air-con not cold at all. Again, I had to arrange for their technicians to check. And guess what they told me after the check? The connections for two of the indoor units were poorly done, and the gas had completely leaked out. What poor quality! It wasted so much of my time and effort!!
Positive Reviews
Melissa Lee
Alvin assisted us with our questions about aircon, and he was very helpful and explained the differences between the compressors. Happy with service!
Chan Xiu
Excellent installers! 👍 Thank you to Benjamin, CSO at Gain City IMM, for helping me book this team. I saw their work at another place a few months ago and have never seen such detailed and neat work! :)
I appreciate you assigning them. Their excellent, detailed work — neat, no drips, and aesthetic — exceeded my expectations! 🤩 The installer is also really smart; he knows the best and most aesthetic way to drill holes and to cover them nicely afterward, incorporating the best route for the trunking. ☺️❤️☺️ They were polite and ensured the place was clean too. :)
Xin Wei Ng
Alvin was attentive and professional. He provided sound advice which helped us with our purchase decision. Thank you.
Bennett Lim
I just want to give props to Benjamin for excellent service. He was patient and knowledgeable answering my inquiries regarding the different aircon models and features. The technician was also friendly and respectful in our interactions, and the installation went without a hitch. The free robot cleaner I received was unfortunately faulty, but when Benjamin and his team got to know my situation, they promptly offered a one-to-one replacement with no conditions. I will continue to rely on Gain City for aircon servicing.
Razif Rosli
Ian Bey was very informative and patient with us. He guided us on the benefits of the different aircon units and which was most suitable for our use case.
TAN LUCY
While visiting the Gain City outlet at IMM, I met Mr. Ian Bey, who patiently gave his services and explanations on the air-con products. Thereafter, he also helped to review and ensure the compressor would fit my window. Thanks for his good and professional knowledge, which made it easy to understand. 👍
Mariam Singh
Big shoutout to Benjamin, who was fantastic and helped us through the process from start to finish with warmth, ease, and full transparency. Replacing our entire aircon system after 8 years felt like we were starting from scratch. So glad we had Benjamin’s very patient assistance alongside us!
Bing Cheong Quak
I had a wonderful experience with Ian Bey while exploring options for an aircon purchase (Mitsubishi StarMex). Ian is a fine young salesperson who impressed me with his professionalism, patience, and helpful attitude. He took the time to clearly explain the different features and options, and made sure all my questions were answered without any pressure to commit. His genuine service and knowledge made the entire process smooth and pleasant. I truly appreciate the effort he put in — highly recommended!
Ling Yi
I came to inquire about the aircon units, and I have to praise staff member Alvin for helping me. There was no pressure at all, and most importantly, he was very honest as a salesman. Thumbs up!
Nurul Ain Hassan
Ian is highly knowledgeable about air conditioning. He listened attentively and took our concerns into account. We're truly grateful to have had Ian assist us with our purchase. Thanks, Ian! We appreciate it ☺️✨️
Ghee Teck Lor
Highly recommend! Mr. Benjamin was very professional, knowledgeable, and patient in explaining all the options to me. He gave honest advice based on my needs and was never pushy. Great service and very pleasant to deal with. 👍👍
Tan Jingyi
I recently purchased an air conditioner from Gain City and was assisted by Mr. Alvin. His service was exceptional from start to finish. He was very professional, friendly, and knowledgeable. What stood out the most was that he took the time to come on-site to inspect the space personally before coming up with a practical solution for the installation of my air conditioner, because part of my piping was blocked by the kitchen cabinet. Mr. Alvin provided honest advice and answered all my questions patiently, ensuring I felt confident in my purchase. I truly appreciate his dedication and excellent customer service. Highly recommended!
Sean Dimond
My utmost gratitude and appreciation to Alvin for his expertise and patience with my air conditioner purchase. He has decades of experience and knowledge of how they work, giving me good recommendations on what options were best. I walked out feeling reassured and elated about my new System 3 Mitsubishi units.
Nurhidayana Razak
Ian was exceptionally patient and friendly, taking the time to answer all our questions thoroughly. As we were looking to add two more aircon units to our existing setup, he made sure we clearly understood the breakdown of all charges, ensuring a smooth and hassle-free installation process. Thanks, Ian!
