I have been taking my maid from them since my first maid in 2023. Sister Sharifah was amazing that time. I even recommended friends and family. This year, I took a second helper with them, also under Sister Sharifah. Unfortunately, the second maid didn't turn out well. I decided to change after two months. All the bios given to me didn't fit my criteria, and when they did, they were already taken up even before I could interview. I had to search their website myself every day to find a replacement.
And, unfortunately again, Sister Sharifah left the company without notifying me and got Sister Sheila to take over. Sister Sheila helped to handle the replacement and promised me a 21-day lodging. And it's just another unfortunate situation for me: Sister Sheila left the company without notifying me while the current helper was in lodging. 30 days were up, and no one updated me on anything until I had to leave a message for my ex-helper, who was in their lodging and had already found a new employer.
Agent Haifa called me, telling me she was new and that all the old-timer agents had left the company, and that she was not aware of my case. I gave them the benefit of the doubt, and she told me her boss agreed to charge me 21-day lodging as promised by their ex-agent. Last communication was July 16. To date, nobody has been updating me about my refund. And when I messaged Haifa, the only reply was a standard auto AI reply and nothing related to my questions.
I really lost all my trust in this company.
Irfan Deen
1
We had a good experience taking in a new helper from this agency. Most, if not all, things went well. It also helped that they undertook to co-screen potential helpers for us, which we appreciated. Saodah was also very professional and explained the process clearly from start to finish.
[Update 24 Jul 2025 - from 5 stars to 1]
Since Saodah left, we have been grappling with an issue concerning our assigned helper, with no one willing to directly take over our 'case'; the agency has been ghosting our messages and requests, and even a physical visit has only managed to smooth over the matter temporarily. It has been a month since we returned our assigned helper, and so far there has been no concrete follow-up action from their side. We should continue waiting then!
Nur Qistina Wasif
5
I had a great experience with the Imtidad agency. Their staff was attentive and responsive, making the hiring process smooth and stress-free. The helpers were professional, skilled, and eager to assist. They adapted to our family’s needs quickly, ensuring a seamless integration into our home. Highly recommend their services!
Maxim Ting
5
This is my second time dealing with Zila, and once again she exceeded expectations. She is very consistent in her service quality. She is always calm, composed, and solution-oriented. She remembers your case history and follows through from start to end.
Layth Nur
5
Sis Saodah was incredibly efficient. Although we initially intended to just browse the agency, we ended up choosing and signing for a helper during our first visit. She conducted on-the-spot interviews with two helpers and asked the right questions to help us make a decision with ease. She wasn’t pushy and clearly understood our needs. The entire process was seamless and handled online through WhatsApp, and she guided us through every step with quick and helpful responses. I truly appreciate her support despite my hectic schedule. Thank you, Sis Saodah!