Imtidad Jurong IMM Branch represents one of Singapore's most established and trusted domestic helper agencies, bringing over 10 years of specialized experience in matching families with reliable domestic helpers throughout their strategic network across Singapore. Located at IMM Outlet Mall #03-182, 2 Jurong East Street 21, this professionally licensed agency (MOM License Number: 13C6386) has successfully served more than 10,000 families with their unwavering commitment to quality, care, and reliability in domestic helper placement services. The IMM branch extends Imtidad's comprehensive service model to Singapore's western region, providing convenient access for families seeking trustworthy domestic assistance with the same high standards that have established the company's excellent reputation.
The agency distinguishes itself through exceptional service offerings that prioritize long-term satisfaction and successful placement outcomes, including unlimited replacements to ensure complete customer satisfaction and free 1-to-1 home-based training and counseling for helpers even after deployment. Their specialized focus areas encompass baby care and elderly care training, ensuring domestic helpers are thoroughly prepared for specific family needs and circumstances. The agency's commitment to convenience extends to their personalized approach, offering free home consultations where experienced staff will visit clients to save time and energy in the domestic helper search process, while providing expert guidance throughout the selection and integration process.
Operating from the accessible IMM Outlet Mall location with excellent public transport connections via Jurong East MRT, Imtidad can be contacted at +65 6569 2262 or via WhatsApp at +65 9070 2282, with email inquiries welcomed at info@imtidad.com.sg for comprehensive consultations and service information. The agency operates additional branches in the East Area (Centropod Building, Changi Road) and North Area (Junction 9 Shopping Mall, Yishun Avenue 9), demonstrating their commitment to serving families across Singapore with consistent, high-quality domestic helper placement services. Their established track record, comprehensive support system, and strategic locations make Imtidad Jurong IMM Branch the preferred choice for families seeking reliable, professionally trained domestic helpers who can seamlessly integrate into Singapore households while providing exceptional care and service.
Based on 15 reviews
Out of 239 shops
Out of 62 rated services places
Jiazhe Chien
The runner company keeps calling me and sending me messages regarding your agency. It shows payment has not been made, while I paid you 6 months ago. They have my maid's medical exam report; it doesn't seem like a scam. Can you settle with them ASAP? Quite annoying.
Faridza
I have been taking my maid from them since my first maid in 2023. Sister Sharifah was amazing that time. I even recommended friends and family. This year, I took a second helper with them, also under Sister Sharifah. Unfortunately, the second maid didn't turn out well. I decided to change after two months. All the bios given to me didn't fit my criteria, and when they did, they were already taken up even before I could interview. I had to search their website myself every day to find a replacement. And, unfortunately again, Sister Sharifah left the company without notifying me and got Sister Sheila to take over. Sister Sheila helped to handle the replacement and promised me a 21-day lodging. And it's just another unfortunate situation for me: Sister Sheila left the company without notifying me while the current helper was in lodging. 30 days were up, and no one updated me on anything until I had to leave a message for my ex-helper, who was in their lodging and had already found a new employer. Agent Haifa called me, telling me she was new and that all the old-timer agents had left the company, and that she was not aware of my case. I gave them the benefit of the doubt, and she told me her boss agreed to charge me 21-day lodging as promised by their ex-agent. Last communication was July 16. To date, nobody has been updating me about my refund. And when I messaged Haifa, the only reply was a standard auto AI reply and nothing related to my questions. I really lost all my trust in this company.
Irfan Deen
We had a good experience taking in a new helper from this agency. Most, if not all, things went well. It also helped that they undertook to co-screen potential helpers for us, which we appreciated. Saodah was also very professional and explained the process clearly from start to finish. [Update 24 Jul 2025 - from 5 stars to 1] Since Saodah left, we have been grappling with an issue concerning our assigned helper, with no one willing to directly take over our 'case'; the agency has been ghosting our messages and requests, and even a physical visit has only managed to smooth over the matter temporarily. It has been a month since we returned our assigned helper, and so far there has been no concrete follow-up action from their side. We should continue waiting then!
Julia Ismail
Very seamless, smooth transaction! Shelia made my helper hiring journey a breeze! As a first-time employer, I feel so grateful Shelia made it easy for me.
Nadia Karmila Sanat
Shelia was very helpful and accommodating to our requests. The customer service rendered also served as an assurance for us. Thank you again for the excellent service. :)
Kamilah Ahmad
Ms Shelia is meticulous in her work. She explains clearly. She also asks us if we have any doubts. Well recommended.
Siti Salina
I had an excellent experience with Imtidad Agency in getting a Foreign Domestic Worker (FDW). The entire process was seamless and hassle-free, making the journey stress-free from start to finish. Kak Sharifah was incredibly patient and accommodating, always taking the time to address any concerns and ensure that everything went smoothly. Her professionalism and dedication truly stood out, making the whole experience pleasant and efficient. I highly recommend Imtidad Agency for anyone looking for a reliable and trustworthy service in hiring an FDW. Thank you, Kak Sharifah, for your excellent support!
Dinesh Rinesh
Great experience with Imtidad. From the start, their team was professional, responsive, and attentive to my needs. They took the time to understand exactly what I was looking for and matched me with a reliable, hardworking, and kind helper. The process was smooth and transparent, with clear communication throughout. I truly appreciate the support and follow-up even after the placement. I highly recommend this agency to anyone looking for a trustworthy domestic helper. I thank Imtidad. 👍
Tina Jeffrey
Shelia is very patient, and her explanation is clear. She is very helpful, and the process of hiring a helper was fast and prompt, especially since I needed a helper urgently. I would recommend Imtidad to those who are looking for a helper. Keep up the great work, Imtidad and Shelia!
Eason Sim
A friend recommended this agency, and we were lucky to be assisted by Ms. Zila. As first-time employers, we had many questions, and she patiently addressed every one of them. I’m especially thankful for her regular updates and guidance throughout the entire process.
Kartini Junid
Shelia is very patient with our queries. She is empathetic towards our situation and really did her best to expedite the whole process for our family. The process is transparent and hassle-free. Thank you, Shelia, and keep up the good work. Highly recommended!
Alex Wei
I really admire Zila’s honesty and transparency. She didn’t oversell any profiles to us and gave us balanced feedback about each candidate. It shows she genuinely wants the best match for the client, not just to close the deal.
Nur Qistina Wasif
I had a great experience with the Imtidad agency. Their staff was attentive and responsive, making the hiring process smooth and stress-free. The helpers were professional, skilled, and eager to assist. They adapted to our family’s needs quickly, ensuring a seamless integration into our home. Highly recommend their services!
Maxim Ting
This is my second time dealing with Zila, and once again she exceeded expectations. She is very consistent in her service quality. She is always calm, composed, and solution-oriented. She remembers your case history and follows through from start to end.
Layth Nur
Sis Saodah was incredibly efficient. Although we initially intended to just browse the agency, we ended up choosing and signing for a helper during our first visit. She conducted on-the-spot interviews with two helpers and asked the right questions to help us make a decision with ease. She wasn’t pushy and clearly understood our needs. The entire process was seamless and handled online through WhatsApp, and she guided us through every step with quick and helpful responses. I truly appreciate her support despite my hectic schedule. Thank you, Sis Saodah!
27 photos
The entrance to Imtidad, an employment solutions agency, with promotional banners.
A family posing with awards and certificates, holding signs about employment solutions and quality time.
A family poses with staff in front of a promotional banner for Imtidad.
A family poses with their children in a stroller outside a shop.
A family poses for a photo holding signs at the Imtidad Jurong IMM Branch.
Two people sit on a couch holding signs, with framed articles and awards on the wall.
Two women holding signs for Imtidad employment solutions, promoting a care and support package.
Two people holding signs in front of framed articles and awards, with flowers on a table.
People holding signs promoting care and support packages for domestic helpers.
A group of people holding signs for Imtidad, promoting their services.
Three people posing in front of a shop with a banner advertising care and support packages.
A family poses in front of the Imtidad Jurong IMM Branch, holding signs.
A family poses for a photo in front of a shop with promotional banners.
Interior view of an office space with desks, chairs, computers, and a reception area.
A panoramic view of a shopping mall corridor with shops and escalators.
The entrance to Imtidad, an employment and solutions office, with open glass doors revealing the interior.
An office interior with cubicles, desks, chairs, and a printer.
The entrance to Imtidad Jurong IMM Branch, an employment and solutions office.
Interior view of a modern office space with desks, chairs, a reception area, and a lounge.
Interior view of Imtidad Jurong IMM Branch and adjacent travel agency.
Exterior view of a shop entrance with a parking lot and trees visible.
The Imtidad Jurong IMM Branch shop entrance with promotional banners and awards displayed.
Interior view of Imtidad Jurong IMM Branch with reception and office spaces.
An office interior with cubicles, desks, chairs, and a calendar on a desk.
Interior view of a mall hallway with elevators and a reception area.
Interior view of a mall hallway with an elevator, directory, and plants.
Interior view of an office space with desks, chairs, and a reception area.