Location: Level 3, Unit Number #03-157
Quality products and services
Hanman International at IMM creates a world where gaming luxury meets bespoke craftsmanship through premium gaming furniture and specialized gaming solutions that elevate the gaming experience to professional and luxury levels. This distinguished gaming destination embodies Singapore's growing esports and gaming culture, offering comprehensive solutions that address both casual and professional gaming needs through quality design and ergonomic excellence. The showroom serves gaming enthusiasts seeking to optimize their gaming environments through professional-grade furniture and accessories.
The specialized gaming portfolio spans ergonomic gaming chairs, professional gaming desks, lighting solutions, gaming accessories, and customized gaming setups that demonstrate commitment to gaming performance optimization and user comfort while maintaining focus on durability and aesthetic appeal. Each gaming solution reflects understanding of ergonomic requirements and gaming performance needs.
Positioned within IMM's technology and lifestyle district, Hanman International provides convenient access to premium gaming solutions with expert consultation and customization services that ensure optimal gaming setup configuration. Whether building professional gaming stations or enhancing casual gaming comfort, this destination delivers authentic gaming excellence in Singapore's premier outlet shopping environment.
Based on 15 reviews
Out of 239 shops
Not enough ratings
Ethan Foo
Bad experience. The first igloohome lock spoiled just a few days after its 1-year warranty. I was charged a 120 service fee. The replacement lock spoiled less than a year after the first replacement. Another 120 service fee was charged. Poor after-care service. Will not return.
To
As a new homeowner, I had a very frustrating experience with my digital lock installation. First appointment: They brought the correct main door lock but the wrong gate lock. As a result, we could only install the main door lock first and had to wait a week for them to deliver the correct gate lock. The installer told us we could only sync our door and gate lock system at the next appointment. Second appointment: Arranged for 4:00 PM, but we waited until 6:15 PM for the installer to arrive. They had arranged an installer to install our gate lock, but this installer was not a technician and could only install it, unable to sync both lock systems. We called their back office, and instead of an apology for the 2.5-hour late appointment, the staff simply spoke to us dismissively in a bad tone, asking us to wait another 1.5 hours while they sent a technician. Given this simply bad attitude, we told the staff we did not want to wait any longer, as we had already waited 2.5 hours for a late appointment with no prior notification. Consequently, we had to cancel our other appointments as we couldn't leave our place. The staff then rudely told us that they also did not want to wait and wanted to close our case faster. What a disappointing installation experience provided by Hanman. We felt we were just playing their waiting game and ended up waiting 3.5 hours that day. It was not the ground personnel's fault, but rather the planning and scheduling of the team at the back office. FYI: We bought our lock system from Zigbang at Gain City Megastore and understood that the assigned installer was Hanman.
Sharlene Tan
The lock from my condo development malfunctioned, and I contacted them as they were the original supplier. I made it very clear multiple times that I wanted to try changing the motherboard's front and back components first; if that worked, then change the key cylinder; if not, I would change to a new set. The earliest appointment was in a week's time, and I took leave just to be informed by the technician that he hadn't been given the motherboard. He only had the key cylinder and a replacement lock. I was put in a tough spot, as there wasn't even an option for me to try changing the motherboard. He could come again, but I would probably need to wait for the next slot with a spoiled lock (I would be away on a business trip the following week) and waste another day of leave. I decided to just change it and requested a partial refund as compensation. They offered a digital letterbox lock, which I had to travel over an hour to Jurong to collect, and which I declined. The entire experience was very unpleasant, with poor coordination and service recovery.
Selina Chia
If I could give zero stars for this, I would gladly do so. I recently bought a door and gate lock system and was very impressed by it when GM HK introduced it. The installer came today and installed it. Unfortunately, the door lock did not work. He messaged and called HQ, but all the help he received was "try again" and YouTube videos instructing him to "factory reset." He really tried, calling and troubleshooting for over half an hour, but it was unsuccessful. Despite this, he was apologetic (even though it was not his fault). Then the real issue began. I received a call back from the Helpdesk stating the earliest they could come to fix the issue was in six days. 1. I bought a door lock, yet my door can’t be locked for six days! 2. I mentioned I wouldn’t be around (on her stated date) and requested an earlier slot, but she claimed it was full. 3. She told me to use the key lock instead. The key lock is supposed to be a backup, not a solution. Then why did I even buy your product when I don't feel safe using it? When my husband called and asked Vivi to call him back by 5 PM, she did not. At around 5:45 PM, he called again, and her reply was that someone was coming in half an hour. 1. She did not check first if anyone was at home. 2. The installer had already informed the Helpdesk via message that "the owner was going out soon." She kept insisting that the installer could come at 6:10 PM. Vivi insisted that we could use the manual lock in the meantime. So she expects us to travel for half a month while leaving the door improperly installed, hoping that the lock would be sufficient to prevent a break-in. Moreover, throughout the calls with Vivi, her attitude was nonchalant. It's surprising that she has raving reviews online. Is this how service recovery is done? I am utterly disappointed and will not recommend Hanman to anyone. I'd rather stick to other brands.
Daphne Mah
We contacted Hanman International when our lock was spoilt on a Sunday night. Irene, who picked up our call, was efficient and assisted us by sending us information and pictures of new locks over WhatsApp to browse, as we were going to replace it. She also managed to arrange for an installer to come the next day. Thank you for the great service!
Toby Teo
Vivi provided exceptional customer service when I urgently needed to replace my faulty gate lock. My previous lock, only 3 years old, suddenly locked me out despite having new batteries. I managed to get back in using a 9V battery but decided to replace the lock to avoid future issues. I reached out via Shopee chat on the same day, 27 Jan, and Vivi promptly assessed my needs after reviewing a photo of my gate. She clearly explained the difference between a rim lock and a gate lock (which I have) and recommended suitable models. Her in-depth knowledge of the brands and models they carry gave me confidence in my purchase. I ultimately chose the new SHP-A21 from Zipbang, as I understood that Samsung had sold its lock business to Zipbang in 2020. Since I already use a Samsung door lock, I was assured of its quality. Vivi even took the time to call and ensure I fully understood the product and answer any further questions. Despite the CNY period, she quickly confirmed an installation slot for 1 Feb, giving me peace of mind. The installer took about 90 minutes to carefully remove my old lock, install the new one, and guide me through its usage. He did a great job, ensuring everything was set up properly. After installation, I reached out for assistance with the e-warranty, and Vivi provided clear guidance, calling me as promised to resolve the matter. Her efficiency, responsiveness, and expertise made the entire process smooth and stress-free. The company is very lucky to have Vivi. Super impressed with her service!
Yap Daqi
I was trapped outside my unit, and luckily, ViVi came to the rescue. Her commitment and dedication to serving customers deserved to be applauded. Her patience in guiding me how to unlock the door was superb and made my day. Thank you, ViVi, for your kind help and assistance. I would have been totally lost if you hadn't guided me how to unlock the door when the battery was flat. I will recommend this digital lock and their superb service to my friends.
Chong Lim
1st installation did not happen, but then the expert came along to complete the installation flawlessly. Professional installation done by Sunny.
Brian
Our igloohome door lock was installed by Sunny Wong. He was extremely professional and polite and did a great job with the installation of our door lock, making sure to teach us how to use the door lock and also ensuring our preferred height for the gate lock. Overall, it was a great and seamless experience, and we would recommend.
Koh Seng
Good service. My digital lock got stuck, and I couldn't get in or out of my house for work. They were able to help me solve my issue over the phone with clear instructions. The only thing that needs improvement is their speed in answering calls or extending service hours, as digital lock issues can be urgent.
Kristie Lai
Sunny Wong helped me install both my wooden door and gate locks. He provided great service and very good workmanship. He was friendly and approachable. Highly recommended for anyone looking to install digital locks!
Daud Kassim
I was in great distress trying to reset my Samsung digital door lock for over 2 hours with no success. I contacted Hanman International Pte Ltd, and the lady named Vivi was incredibly kind and helpful. She guided me through a video call and resolved the issue in under a minute. Excellent service: patient and professional. Truly grateful for the prompt help!
Jia Rui Poh
Received a replacement for a faulty igloohome (mortise 2) door lock during the busy CNY period. Customer service (Vivi) responded promptly and arranged for servicing ASAP. We only had to pay the transportation fee, as agreed in their terms for the 1+1 year service warranty. Technician KC even shared a useful tip about batteries. He advised checking for a serial number on the battery. If there is one, it's good. If not, it's probably a low-quality product that will cause problems for your digital locks. (As shown in the photo, even though it is supposedly good, being an Energizer battery.) A good tip for new homeowners considering digital locks. 10/10 for these guys.
Frances Goh
Vivi is very patient and helpful! Five-star customer service! My digital lock was not functioning from both the inside and outside. Vivi went through all the troubleshooting steps with patience, and she managed to arrange for a technician to come within 1 hour. My lock issue was solved smoothly. I am surprised by their speedy service. Made my day! Thank you, Vivi!
Edwin Tan
Sunny Wong is very helpful and professional in his work. I installed the door gate and main door digital locks today. Despite some difficulties due to my metal frame issues, he helped to resolve all of them, and now my locks work perfectly. Thanks to him for his patience and dedication!
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