My family was looking for a sofa to replace our existing one. Our requirements were a headrest and legs tall enough for the robot vacuum to go under. We went into the shop Mr Decor at IMM and were immediately won over by the professionalism and friendliness of Randy and Winnie. They listened attentively, answered our questions patiently, and gave good alternative suggestions when trying to understand and meet our needs. Convinced by their sincerity and excellent customer service, we purchased the sofa without even going to another shop. Well done and keep it up!
Jorena
2
We entered the store to browse for a sofa, not in any rush, but hoping to find the right fit. A slim lady with spectacles approached us, initially "friendly" and knowledgeable. The quality of the sofa we liked was great, but when we expressed uncertainty about the measurements and asked for her name card so we could look for her the next day after confirming, her entire demeanour changed and she said, "No, for what?" Instead of understanding our need for accuracy, she became hostile, rude, and pushy. She even claimed the sofa would sell out by the next day and had the nerve to say, "Sorry for your loss."
Her unprofessional behavior made us uncomfortable, and we lost all interest in coming back. It's a shame that her attitude ruined what could have been a positive experience.
Mao Mao
5
Recently bought a queen-size bed and dining table from Mr. Decor. Uncle Liu was very friendly and explained the products to us very patiently and clearly. They called to confirm the delivery time the day before, but I was so busy with a shift that I got the times wrong. They were quick to respond when I messaged them about the delivery time and patiently corrected my mistakes. Quality of the bed and dining table - perfect 👌.
Joanne Tan
5
I went to IMM to source for a good mattress for my new flat. I was thinking KingKoil because I have been using one for years (firm and definitely good for my back). But there were many other choices available, so I did not know where to start. Randomly, I walked into "Mr Decor" just browsing, and Anthony approached us (my mum and I), offering his assistance. He recommended a KingKoil reasonably priced, best-selling mattress, patiently explained the benefits, and insisted I test it as well. He also threw in 2 free gifts, which added value to the cost. He was not pushy about selling and gave me time to consider. It was not the cheapest and definitely not within my budget, but because of Anthony’s friendliness (including his chitchat with my parents) and his excellent service, I decided to go with his recommendation and signed the deal. I will definitely recommend my friends to Anthony, knowing that they will be in good hands! Thank you again! 💜
Sally Marcellina Yeo
5
Anthony is very friendly and informative. Thanks for the service. The furniture is very space saving and high quality.
Ivy Lek
5
Bought an L-shaped sofa set through their sales rep Winnie. She was helpful and informative, sharing with us the aftercare tips for the leather sofa. The sofa set arrived according to schedule and in good condition.
Imran Ali
5
To Mr. Randy. He is a very friendly and professional salesperson. His service is top-notch. Thank you.
Lena Tan
5
Went to Mr Decor to shop for a sofa. Uncle Louis attended to us. He is very patient, knowledgeable, helpful, and not pushy. Usually, it took me a few visits to decide on one, but today I bought the sofa straightaway.
Kassim Abdul
5
Uncle Louis was a very approachable and honest salesperson. We enjoyed talking to him and listening to his advice on the care of the sofa. He even recommended the right colour of sofa for our home. Due to his cheerfulness, honesty, and kind disposition, we ended up not just buying the sofa but also chairs for our dining table to match. Thank you so much, Uncle Louis. We truly appreciate your service. Stay healthy always!
Choong Keong Peng
5
I was at IMM looking for a sofa to replace my current set, which I've had for more than 10 years. I went into Mr Deco on Level 3 and was greeted by Randy. He was very polite and took time to show us around. My wife wanted a scratch-proof sofa as we have 4 cats at home. We finally settled on the Zolano sofa. We thank Randy for his detailed explanation and patience, and for working out a good price for us. He even foresaw that we might want the add-on section and indicated the option on the invoice. After reaching home, we decided it would be better to have the add-on section, and Randy immediately amended the order for us. We really appreciate his responsiveness and efficiency.