Location: Level 2, Unit Number #02-42
Quality products and services
Challenger at IMM represents Singapore's premier electronics and IT lifestyle retailer, established as one of the leading homegrown electronics chains since 1982 and serving over half a million members across 44 outlets throughout Singapore and Asia. Located in Singapore's largest outlet mall offering up to 80% discounts year-round, this IMM location provides exceptional value for technology enthusiasts seeking the latest consumer electronics and IT solutions. As part of Challenger's comprehensive retail network, the IMM store continues the brand's commitment to offering cutting-edge technology products, expert technical services, and attractive ValueClub membership privileges that have made Challenger a trusted name in Singapore's electronics retail landscape.
The extensive product range includes computers and computer accessories, audio/video systems, cameras, gaming consoles, mobile phones, networking equipment, printers and printing accessories, storage equipment, and tablets from trusted global brands. The store features dedicated PC Clinics service centers providing professional technical services including hardware and software installation and upgrades, computer fault diagnosis and repair, and data recovery solutions for customers requiring technical support. The ValueClub membership program offers exclusive benefits including discounted prices on selected products, access to member-only sales events, and reward points accumulation that enhance the shopping experience while providing significant savings on technology purchases.
Conveniently located at 2 Jurong East Street 21 #02-18 IMM Building, Challenger IMM operates daily from 11:00 AM to 9:30 PM with excellent accessibility via Jurong East MRT station. The store can be reached at (65) 6562 0361 or emailed at [email protected] for product inquiries and technical service appointments. The strategic IMM location benefits from the mall's comprehensive shopping environment, free weekday shuttle bus service from Jurong East MRT interchange, and the advantage of outlet mall pricing that makes premium electronics and IT products more accessible to Singapore's western region residents and technology professionals.
Based on 15 reviews
Out of 239 shops
Not enough ratings
Chang Kuang Chiew
I requested an exchange due to cracks found on my Razer mouse after I brought it home. However, the Malaysian male staff (bald head with specs) who attended to me previously refused the exchange and was very rude. The issue was resolved by another polite staff member. I had a very unpleasant experience with this outlet and never wish to step foot in it again.
Duane Neo
I would give zero stars if I could. I ordered some stuff from them, and they delivered yesterday. The items were faulty. I called customer service and waited for 15 minutes. The first male staff member who took the call didn't know about the exchange policy and kept making me wait. I asked if I could just go down to the store to do an exchange, but apparently the staff didn't know what to do. So I had to ask for his supervisor, Joy. Joy wasn't helpful either; she even called me by the wrong name. I told her I would never buy any stuff online from Hachi Tech, as I would rather go down to a physical store to get it since it's much more convenient. To exchange online purchases, you can only go to certain designated stores, not all of them. Rule of thumb: Buying online is a matter of luck; getting a faulty product is a matter of luck; and getting it exchanged after spending additional time going down to a designated Challenger store is also a matter of luck. Good luck then.
Khoo Khi Chan
They kicked me out. I just wanted to test the JBL speaker and mic. They accused me of spoiling them.
Adrian Gabriel
Rude staff. Staff offered to ask the customer in front of me to join a membership. So I asked if he could call his colleague to open the next counter, as I was only exchanging an item. He then replied, “I cannot call them, because they’re busy.”
Chris Bala Lingam
I would agree with a lot of reviews here and give it zero stars. This branch has some of the rudest staff ever assembled. The cashier was insisting I get a ValueClub membership. He asked twice, and I answered no. Then, all of a sudden, he made that smirk face while mentioning the total amount. Just because someone doesn't want to get a membership doesn't mean the cashier is entitled to belittle the customer. I hope Challenger takes a look at these reviews.
Kim Mei Nuo Oh
The worst place to buy electronic devices. And services suck, for real. This place suits people who would like to be treated badly.
Jia Hao Choo
Bought my daughter’s HP notebook from IMM Challenger. Returned to ask if the notebook could be supported by a docking station. The male staff member responsible for the HP notebooks section was very rude and didn't even bother to find out. Simply answered “don’t know as we have never tried it before” and walked away without any proper closure.
Glen Ho
Went down to Challenger IMM to check out the Acer Aspire 14 AI laptop. The staff member who attended to me was shockingly unhelpful — coarse, rude, and had absolutely zero product knowledge. I genuinely don’t understand what he’s even hired to do. While his colleagues were busy helping customers, this guy spent his time digging his nose and creepily staring at girls instead of doing his job. It was a really disappointing experience. This isn’t what I expect from a tech retailer.
Soh Kaylee
I want to thank Brandon from the IMM store for his helpfulness and patience. Managed to get the items I wanted immediately. Payment was fast too.
Lawrence Ang
Compliments to salesperson Mr. Evan Seah Jun Hong. Looking for an IP Camera for my mum's house, Evan approached me to offer assistance when he saw me browsing around. He then explained very patiently and suggested to me what was needed for my requirements. This young chap tried his very best to provide the best support for me. I appreciate it very much and decided to give him this review! 🙏😉👍
Darren Chan
I went there to shop for a particular Canon printer some months back. Initially, I was unable to find the exact model, as there was a wide **assortment** of different brands **on display**. Thankfully, I was approached by a retail staff member who patiently took time to check for me and eventually found it. Their services were great and commendable.
Jonathan Andrew
Staff were not very helpful, although we showed interest in buying speakers. This is not an outlet shop, so most items are retail priced. They sell a good range of products, from phones to laptops to speakers. There are also demo sets for you to test before purchasing many items.
Yu Ling
Ashley from the IMM branch was great! She was incredibly helpful.
Noor Hadi Pujianto
Many thanks to Ms. Connie for her excellent service. I traded in my phone, and she helped me throughout the process, spending two hours transferring data from the old phone to the new one. I also bought a screen protector, and she helped me install it while waiting for the transfer. I am truly grateful for her service and commend her dedication.
Shen Zhi Yun
Mr. Andy was very warm, thoughtful, and patient. He tried his utmost in helping us with the process of transferring data from iPhone to iPhone. His professionalism is highly appreciated. Thank you so much once again, Mr. Andy!
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