Donna Beauty at IMM creates a world of exquisite beauty and holistic well-being through comprehensive beauty services and wellness treatments that nurture both physical radiance and emotional balance. This distinguished beauty destination embodies Singapore's appreciation for integrated beauty and wellness approaches, offering expert services that address diverse beauty goals and wellness needs. The salon serves customers seeking professional beauty enhancement that honors both immediate aesthetic goals and long-term wellness objectives.
The comprehensive beauty portfolio spans facial treatments, skincare services, beauty enhancements, wellness therapies, and personalized beauty consultations that demonstrate commitment to quality products and expert techniques while maintaining focus on individual beauty goals and skin health. Each service reflects understanding of diverse beauty needs and cultural preferences that characterize Singapore's multicultural beauty community.
Operating within IMM's beauty and wellness district, Donna Beauty provides convenient access to professional beauty services with personalized consultation and ongoing beauty guidance that ensures optimal results and customer satisfaction. Whether seeking regular beauty maintenance or special occasion preparation, this destination delivers authentic beauty excellence in Singapore's premier outlet shopping environment.
Utterly disappointed in the service. Though I have been going a few times, this time the whole process was completely different and was the worst service I have ever experienced. The extraction was only done on my nose, unlike my previous session which offered full-face extraction. The mask applied by the therapist was totally unacceptable; it didn't even cover my full face. Moreover, the mask did not even adhere properly to my face. The face and shoulder "massage" was merely a gentle touch-and-go. Overall, their skills were simply lousy and slipshod, and they simply went through the motions.
Bryan
Simple administrative matters—can't even get it right! These mistakes on the basic aspects of the job are totally laughable!
Ming
I came across an ad for this facial on social media and decided to try it since it was near my place. My first visit was decent; they explained all the steps, and the extraction was gentle. So, I signed up for five sessions.
The subsequent sessions were okay, but closer to the end, they really started to hard-sell. I was already going to sign up for another five sessions, but the hard-selling was super annoying.
My worst experience was on my ninth appointment. I had asked for a 7 PM appointment, but they were only able to schedule it for 7:30 PM, which was no issue. However, once the facial started, the makeup removal took only about 10 seconds – from applying the liquid to her hands, to my face, wetting, and cleaning it off. There was zero effort in removing the makeup. During the eyebrow shaving, she screwed up one side of my brows. She over-shaved the front, even though she only had to remove the stray hairs. The extraction was extremely rough, too. The sessions before this were all okay, but I don't know why she had to use so much force.
Trying to hard-sell a product, she used it on my face. Once done, she still took a mirror to show me, saying it looked so bright, but all I could see were the super obvious red marks on my nose. She totally skipped all the massage parts on the face and shoulders. She just patted my back and was done. I don't know why she was rushing through the whole process when the facial felt like some steps were already left out, and a good amount of time I just spent waiting in the room. If you want to end work on time, then maybe just schedule me for another day. Why do I have to pay the same amount for this half-assed service?
After I was done, I still had to go into the dreaded consulting room to continue listening to her hard-selling, even though I had already rejected her so many times. After rejecting the product, she moved on to asking me to sign up for more sessions, even though I had already told her I would be moving overseas for work. She still insisted on asking me to take a package of five sessions, even though I told her I wouldn't be in Singapore. After I rejected the package, she went on to ask if I wanted to purchase the product again... Even at other times, there would be two of them hard-selling.
It's best to go to a more legitimate facial place – one that is more well-known, with less hard-selling, and more professional with better technology and tools. Here, it's just a bunch of masks and no suction tools, etc.; just some cooling blue light rolling thing that's like $30+ on Shopee. They also don't sanitize their tools, by the way. They just use them and rinse them with water. Sometimes, maybe not even that. You can hear them just putting them back into their little tool section. No proper sanitizing machines.
All in all, I feel a sense of dread going to this facial. Because every time you go, they will ask you to sign up for more. I don't even want to go for my last appointment anymore. Let you earn that money, then. I don't really know her name, maybe Pauline or something, but I think it's good for all the people working there to be aware of these issues. Also, please don't call your customers asking them to come for a facial or try to set up an appointment when it's not prompted or for unclear reasons.
Positive Reviews
Peggy Kong
I had the double hydrating facial treatment and bojin facial treatment by Ivy! She is gentle, and I liked the way she treated my skin. She has good skills.
Jamie Lau
The service and products were great! Employees were very friendly and skilled. I would recommend giving it a try and looking for a beautician named Ivy, who was very helpful.
Alan
The service and experience were exceptional! The staff were friendly, professional, and highly skilled. I highly recommend trying this place out. Be sure to look for Ivy, as she was particularly attentive and helpful throughout the session.
Janice Koh
Very relaxed and cozy experience at Dona Beauty! I had the magic BIFU eye treatment, and I instantly saw results: my eyes were brightened, and my eye bags have seemingly lessened after just one session. Will definitely be back again!
Jonas Low
It's an overall pleasant experience to visit Donna Beauty IMM. We are currently having facials with my wife, and we're glad to be served by Jessy and Ivy. Both of them made us feel very relaxed and enjoy the entire session with no hard selling or pressure for us to purchase any non-essential items.
Siu Boon Ng
The service was very good. Nicole is very patient in explaining the treatment to me, helping me to understand the different treatment options. She also does a good job with the treatment process, ensuring the strength she uses is not too strong for me. Highly recommended.
Yan Wong
The service and product here **are** very suitable for my skin. I usually **get** sensitive easily to many products, but here, it's all good. I never once got sensitive! I enjoyed my visit. A big **shout-out** to Jessy – thank you for your patience and service!
Kaili Yeo
The only beautician I wholeheartedly recommend is Jessy. She consistently puts 100% effort into thoroughly cleansing my skin and provides thoughtful, personalized recommendations to improve my complexion. Beyond her expertise, Jessy is incredibly kind and sweet, making every session an absolute pleasure.
Melissa Foo
It’s a great pleasure having Ivy as my beautician. She is professional, meticulous, and thorough, ensuring every step is performed with precision and care during each facial session. She is always willing to share her expertise and offers helpful tips for maintaining the results at home. I highly recommend Ivy to anyone seeking a professional and skilled beautician. She is dedicated to providing top-quality service.
Glynnis Lee
I just had the Hydraboost facial with Donna Beauty, and it was such a relaxing experience! I usually have really dry skin, and this treatment made my skin feel plumped and hydrated.
My beautician, Moon, was very gentle and professional during the whole process that I almost fell asleep when she put on the mask (haha).
Soh Songy
A really good and therapeutic experience at Donna Beauty! My therapist was Moon, who was very friendly and easy-going. She closely examined my skin conditions and recommended the treatments that best suited my needs. The environment was very soothing as well.
Cassie Ong
My first time giving Donna Beauty a try! I tried the Magic Polar slimming treatment, and my therapist was really detailed and reassured me that it was going to be very comfortable! ❤️ I would love to go back again to continue my treatment! I highly recommend you all come over and try it for yourselves! Thank you for the good service and treatment session, Donna Beauty! 🥰🙏
