Location: Level 1, Unit Number #01-54 / 55
Quality products and services
Watsons Singapore at IMM represents comprehensive health, beauty, and wellness solutions through extensive product selections and expert guidance that address diverse personal care and health maintenance needs. This distinguished health and beauty destination embodies Singapore's commitment to accessible healthcare and beauty solutions, offering quality products and professional advice that support both immediate needs and long-term wellness goals. The store serves customers seeking reliable health and beauty partners with comprehensive product knowledge and customer care.
The extensive health and beauty portfolio spans personal care products, health supplements, beauty essentials, wellness accessories, and professional consultation that demonstrate Watsons' expertise in health and beauty retail while maintaining focus on product quality, customer education, and health outcomes. Each product category features carefully selected items designed to enhance health and beauty routines.
Positioned within IMM's health and beauty district, Watsons Singapore provides convenient access to comprehensive health and beauty solutions with expert consultation and ongoing support that ensures optimal product selection and usage guidance. Whether maintaining daily health routines or exploring beauty enhancement, this destination delivers authentic health and beauty excellence in Singapore's premier outlet shopping environment.
Based on 15 reviews
Out of 239 shops
Not enough ratings
Nur Azura Latif
The service was very slow. There was already a long queue, and an Indian staff member just stood at the counter, counting money as if very busy. The lady cashier was also serving one customer, and it took her 15 minutes.
Bryan Michael Tan
Went and purchased two items at IMM Watsons on June 22, 2021, at around 6:45 PM. There was no customer in queue, but the cashier didn't want to serve us and directed us to the self-checkout machine. We weren't familiar with the machine, and when we finally finished the purchase, we missed one item at the machine. The cashier saw the item left at the machine but didn't bother to remind us. So we left Watsons with only one item. That is a very bad service from a cashier that Watsons had hired.
Goh Sheryl
My friend at the Chinatown Watsons purchased the same item as I did and was able to offset the voucher given. The cashier was slow and nearly forgot to give me the voucher I should get. After asking if I could use my voucher on the next purchase, she said I had to wait until the next day. Why do all Watsons have different ways of doing business?
Loh Yee Lin Evelyn
At the IMM Watsons store, the service and attitude of the Shake Lee promoter was very bad. Her name was Florance.
Neo Ngok
My parents were nearly scammed out of $160 by Watson, as they were required to pay multiple times simply because the equipment did not provide a receipt. It happened three times until my dad sensed something was wrong. This happened yesterday at the booth they set up near Burger King. Before allowing your retail officers to service customers, please educate them. We won't be able to tell if other customers also experienced that during the day. It's a good thing that another aunt came over to help with the reimbursement right away. Please do your work right. Just because they are elderly does not give you the right to mistreat them. Also, to people out there, please always check if payment is successfully approved before you are asked to make payment again, or check your bank for any deduction (for NETS payments), to be safe.
Jay Goh
Please stay away from the Malay staff working here (the only staff wearing a tudung on May 24th at 5:40 PM)! Definitely not helpful! I asked her, "Do you sell nail remover?" She answered me with "Sally Hansen." So I proceeded by asking her, "Where can I get it?" Guess what? She just shouted, "SALLY HANSEN SALLY HANSEN!" I asked again, "Where is it?" Because obviously, I was not asking for the brand. Then she just shouted out, "SALLY HANSEN! At the cosmetic area!" I just want to bring this up because this is absolutely not professional at all. I'm at Watson, not a wet market. So please, Watson management, this behaviour should not be continued. Not good for your marketing. Your rival Guardian is just next to yours. Unless you are happy for us to turn to other competitors.
Enshao Liu
I visited the shop on the evening of April 17th. I wanted to check on an expired promotion tag and the price of a product with the Malay service crew, but I received such a rude and condescending attitude. It ended up that the products were incorrectly placed in the $4.90 box. They still claimed, "This product is $6.50 now; it's been $9.90 all along and cannot be $4.90." They wanted to blame other customers for misplacing the item. Is such behavior acceptable for a service crew member? They only smiled and laughed with customers of the same race, while being rude to others. Watson can pull the CCTV footage if they wish to check. As mentioned earlier, expired tags were not changed or replaced. So, if anyone wants to check a price, it's best to bring the item to the cashier. Unable to give 0 stars, I am giving 1 star because another service crew member honored the $4.90 price.
Aris Low
Thank you for the good service! Good product range, I can find items I need. Keep up the good standard!
Nancie Lim
Shikin helped me to download the Watsons app. Since I lost my card, she helped me with the app. She was helpful and patient doing it all for me. Thank you.
Poh Lily
A special thanks to this Indian girl Kavi. Your never-give-up, ever-willing-to-help, customer-oriented attitude has left a very good impression on me. Thank you for trying your best to help me find the enzyme supplement. You are an asset to the Watson group. Keep it up!
Ben Choo
Gabriel was very patient while providing excellent service, and very knowledgeable about various types of products on offer.
Goh Pei Xian
Huge thanks to Gabriel! She found my phone after I accidentally left it at the counter while paying yesterday. I really **appreciate** the honesty and great service! Great job!
Zakaria Bin Gondo
I want to give a shout-out to staff Lisha and Siti, who are wonderful and very helpful in assisting me with my inquiries about hair products. They are very professional, friendly, and nice. Good job!
Meng Khoo
The Watson staff here at IMM are very friendly, especially Ritchel, who helped me to order an item that was sold out at this outlet. I got my item in just 3 days with an SMS notification telling me it was ready for collection, which was very helpful.
Nasuha Mohamed Shah
I would like to compliment Gabriel, who assisted my hubby and me during payment on June 20, 2025, at 21:00. He was patient, kind, and sincere. Keep up the good customer service!
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