Watsons Singapore GNC - IMM Click Collect

The service was very slow. There was already a long queue, and an Indian staff member just stood at the counter, counting money as if very busy. The lady cashier was also serving one customer, and it took her 15 minutes.

Went and purchased two items at IMM Watsons on June 22, 2021, at around 6:45 PM. There was no customer in queue, but the cashier didn't want to serve us and directed us to the self-checkout machine. We weren't familiar with the machine, and when we finally finished the purchase, we missed one item at the machine. The cashier saw the item left at the machine but didn't bother to remind us. So we left Watsons with only one item. That is a very bad service from a cashier that Watsons had hired.

My friend at the Chinatown Watsons purchased the same item as I did and was able to offset the voucher given. The cashier was slow and nearly forgot to give me the voucher I should get. After asking if I could use my voucher on the next purchase, she said I had to wait until the next day. Why do all Watsons have different ways of doing business?

At the IMM Watsons store, the service and attitude of the Shake Lee promoter was very bad. Her name was Florance.

My parents were nearly scammed out of $160 by Watson, as they were required to pay multiple times simply because the equipment did not provide a receipt. It happened three times until my dad sensed something was wrong. This happened yesterday at the booth they set up near Burger King. Before allowing your retail officers to service customers, please educate them. We won't be able to tell if other customers also experienced that during the day. It's a good thing that another aunt came over to help with the reimbursement right away. Please do your work right. Just because they are elderly does not give you the right to mistreat them. Also, to people out there, please always check if payment is successfully approved before you are asked to make payment again, or check your bank for any deduction (for NETS payments), to be safe.

Please stay away from the Malay staff working here (the only staff wearing a tudung on May 24th at 5:40 PM)! Definitely not helpful! I asked her, "Do you sell nail remover?" She answered me with "Sally Hansen." So I proceeded by asking her, "Where can I get it?" Guess what? She just shouted, "SALLY HANSEN SALLY HANSEN!" I asked again, "Where is it?" Because obviously, I was not asking for the brand. Then she just shouted out, "SALLY HANSEN! At the cosmetic area!" I just want to bring this up because this is absolutely not professional at all. I'm at Watson, not a wet market. So please, Watson management, this behaviour should not be continued. Not good for your marketing. Your rival Guardian is just next to yours. Unless you are happy for us to turn to other competitors.

I visited the shop on the evening of April 17th. I wanted to check on an expired promotion tag and the price of a product with the Malay service crew, but I received such a rude and condescending attitude. It ended up that the products were incorrectly placed in the $4.90 box. They still claimed, "This product is $6.50 now; it's been $9.90 all along and cannot be $4.90." They wanted to blame other customers for misplacing the item. Is such behavior acceptable for a service crew member? They only smiled and laughed with customers of the same race, while being rude to others. Watson can pull the CCTV footage if they wish to check. As mentioned earlier, expired tags were not changed or replaced. So, if anyone wants to check a price, it's best to bring the item to the cashier. Unable to give 0 stars, I am giving 1 star because another service crew member honored the $4.90 price.