M1 IMM - Phone Shop Internet Service Provider

Sheryl has been most helpful and friendly. She analyzed my needs and matched me with the appropriate M1 plans, and explained how I could take advantage of the perks. She also briefed me on what to expect in the onboarding process. And reminded me of any necessary actions. I'm glad to have her help.

The service was excellent. The staff was very friendly and explained everything clearly. I really appreciate Wen Yih’s warm and helpful service. She made everything easy to understand with her clear and simple explanations. Thank you for the great experience!

We had multiple issues that needed to be addressed with multiple lines. Rax was very patient and calm throughout the process even though we did run into a few bumps, but we were able to get everything sorted and done before leaving M1 today. A big thumbs up to Rax for his patience and great customer service!

Here's the edited review: "Thumbs up for Jia Ping for excellent and very helpful service; she patiently went through the re-contract process with me and helped me find a better option. Fantastic service! Anyone wanting to re-contract can find her."

Had an awesome experience at M1shop IMM. Sincere and genuine customer service was provided by staff Alice Koh. She provided information and explained details clearly and efficiently. Thumbs up and keep providing excellent service.

Mr. Tax Ling As a family, we are happy to receive all information clearly. He is quite friendly and very knowledgeable about the product and service. We wish him well for the future.

I would like to commend Michelle Kee from M1 at IMM for her outstanding service. She was incredibly knowledgeable and took the time to offer advice that truly had our best interests at heart. Michelle was patient, attentive, and genuinely friendly throughout the entire process. Her professionalism and sincerity made our experience a smooth and pleasant one. Thank you, Michelle, for going above and beyond!

Today, May 25, 2025, we came to M1 IMM to buy a new mobile plan and were attended by Sheryl at counter 2. As my husband and I are new to M1, we were quite lost and unsure of what to expect. Sheryl was very patient, attending to our many queries. She was very friendly and helpful throughout the whole process. She advised us step by step until we fully understood. We left with our purchase of a new phone and mobile plan, happy and very satisfied. We are glad to have come to M1 and do not regret our visit today. It was indeed a very pleasant trip to M1 IMM. 👍👍👍

CK Teoh is extremely helpful. Even though I'm asking for the S25, he took the extra mile to recommend the S25 Ultra, as the price increase is very minimal and its performance specs are much higher. He is very patient in addressing all my queries, and his explanation is clear and precise. Keep up the good work!

Absolutely outstanding service from Rax Ling! Rax, thank you for doing such an amazing job. We came in with multiple queries, issues, and requests—but you handled everything with such grace, patience, and professionalism. You were seamless, friendly, incredibly informative, and clearly very knowledgeable. We had tons of questions, and not only did you answer every one of them with clarity and kindness, but you also took the time to walk us through each process step-by-step, making it all feel so easy and stress-free. The level of customer service and care you showed was truly exceptional, and it made our entire experience such a positive one. Highly, highly recommend Rax Ling to anyone looking for excellent service and a smooth, well-handled experience. Thank you again! 🙌

Rex Ling at IMM was personable, attentive, efficient, and very helpful. Enjoyed his service, and he provides great value to M1! Keep up the good work! Highly recommended!

Rax served us during our visit. He was genuine and meticulous. He listened to our needs, checked our current plans carefully before he calculated a few different plans, their costs, and then proposed to us the best cost-saving solution. He was also very knowledgeable about the plans and was able to explain to us in great detail! Thank you for the pleasant and seamless experience. :)

I visited an M1 store and was assisted by Michelle. She was incredibly patient, helpful, and professional. She took the time to explain the M1 package options clearly and assisted me with a quick and smooth registration process. Highly recommended. Thank you, Michelle, for your excellent service!

Excellent and very helpful service from Ming Ho! He patiently **went** through with me on Home Fibre sign-up and **advised** on the contract and installation date. Keep up the good work, Ming Ho! Thank you, and **I** wish you a Prosperous and Joyous Year of the Wood Snake!

I had a fantastic experience with Sheryl! She was professional, friendly, and went above and beyond to ensure all my questions were answered. Her attention to detail and willingness to help made the entire process smooth and stress-free. It’s rare to find someone so dedicated to excellent, amazing customer service. Thank you, Sheryl – you truly made a difference!