Sushi Express - IMM

A convenient option for a quick and affordable sushi fix. While it may not be the most luxurious sushi experience, it delivers decent value considering the prices start at a budget-friendly $1.50 per white plate. During my visit, the selection on the conveyor belt seemed a bit limited. There were the usual suspects like salmon and tuna nigiri, but some other favourites were noticeably absent. If you're looking for a vast and diverse spread, you might be disappointed. The hot water dispensers require a surprising amount of force to get even a trickle of water for your tea. Hopefully, they'll address this small inconvenience soon.

I have been a regular for many years at IMM, as I live nearby. Food variety is getting less and lousier. Went for dinner with family today and arrived at 7:30 PM. The conveyor belt had almost nothing, and it was the same old items circulating around. I would say there were fewer than 8 varieties, and it seemed like the kitchen had stopped preparing new food. Some of the food did not look very fresh. I ate only one plate after sitting there for more than 25 minutes. Usually, I would eat around 8 to 10 plates. I left very disappointed and will not patronize them anymore.

Not all on the menu are nice. The food standard is still maintained, like at their other outlets. There's usually a queue during peak hours. They are short-staffed, but the staff tried their best to serve. Miso soup and chawanmushi are nice. It's not as cheap as before, though.

Food was standard. But the floor staff at the IMM branch was seriously understaffed. One great guy was running everything from seating, ordering, serving, billing, etc. The poor guy was literally running from end to end.

A constant supply of new plates of sushi at reasonable prices. Service was quite slow, as there were only two service staff on the floor. Despite working very hard, they had to man the queue, clear tables, order dishes, and complete transactions at the counter. The outlet may need to consider more help, especially on peak days.

Terrible experience at Sushi Express Jurong IMM! As a regular customer at this outlet, I've grown accustomed to some compromises due to their staffing shortages and limited food selection. However, today's visit was a new low. The conveyor belt had barely 15 types of dishes, including desserts, and nothing new was replenished, even after 30 minutes. The service was subpar, leaving me frustrated. When I spoke to the cashier, she cited poor business as the reason for the limited options. I was shocked – shouldn't they increase variety to attract customers? Popular items like chilled prawns and amaebi prawns were noticeably absent. I'm extremely disappointed and won't be returning. There are far better sushi options in the area.

This is the worst Sushi Express I’ve ever been to! Barely any new dishes were coming out on the belt. There was no refill for the ginger or wasabi at all! The wasabi container was filled with trash — even shrimp shells — and it stayed that way for over half an hour. It remained there the entire time. Absolutely disgusting!