I would like to extend my appreciation to Mr. Jayden Tan, who attended to me during my visit to Owndays. Mr. Jayden Tan not only conducted a detailed eye test, he also advised me on how I can better take care of my eyes. He is patient and pleasant. Thank you for providing me with the required information and a better understanding of my eyes.
Lina Adrina
5
Friendly staff, good service, and a good, fresh environment. All staff have good conversation skills.
Sakinah Mun
5
Great selection of stylish frames, excellent customer service, and quick turnaround on prescription lenses. Prices are also reasonable, making it a top choice for quality eyewear.
Edwin Ooi D.X.
5
Came to IMM Owndays and was served by John. The service was great, and the staff were really helpful. You can get your glasses on the spot if they have pre-made lenses for your prescription. However, if you choose other lenses, such as a honeycomb upgrade, you would need to collect them at a later time.
Beatrice Kang
5
A good variety of glasses to choose from, commendable customer service (Yan Ling). Quick and efficient fitting of lenses.
Jean Ang
5
After our visit to your branch yesterday, my hubby and I would like to extend a big thank you to Weisheng and his team at this particular branch. Having Ivy on his team is truly a blessing, and we are thankful for your honest, patient, and professional service! We will definitely be back! :)
Alex Fletcher
4
The weekend finally arrived, and as usual, we went window shopping to our usual haunt, IMM.
For a few weeks, I had been scouting around for a new pair of glasses. I went to inquire at almost all major optical shops (or so it seemed). I decided to walk into another Owndays outlet; I had visited the one at Jurong Point and wasn't impressed, but decided to give this one a chance.
We were looking around, and when we had decided on what we wanted, we signaled to one of the gentlemen working there for help. He assisted us and proceeded to register us, but we had to register online ourselves as members (this was something I didn't actually like, but it was a small matter). He then proceeded to show us our options, and then we were given a number to wait for our turn for the eye test. Even before I had my bum on the high stool, a lady beckoned me to join her in the testing cubicle. This lady was warm, had patience, and understood what I wanted to say. I didn't feel that it was a rush job at all, and that made the experience so much more pleasant. Honestly, it was such a smooth experience. My buddy also had the same pleasant time as I did with another gentleman serving him.
When all was done, we were told to wait for two weeks before our glasses would be ready for collection. It does cost a bomb, but I guess the price point is somewhat similar throughout.
My one and only grouse is that maybe, just maybe, the others could be a bit warmer. They are no doubt professional, but the lack of warmth and a welcoming feeling can be felt. That makes a whole lot of difference, and that factor too makes the lady helping me shine.
All in all, I am pleased and definitely recommend this particular Owndays over the other few branches that I have visited.
Staff: 4 / 5
Product: 4 / 5
Ambience: 4 / 5
Jason Lu
5
Awesome service, which managed to change and clean my lenses and nose rest free of charge, and was quick and efficient. Both staff members were very pleasant. Great job, Owndays IMM!
Harlina J
5
Love coming to this outlet for my family's optical needs. Staff are very attentive, friendly, and helpful. Keep it up!! 👍
Sharda Rosie L
5
Very good service; the staff are so friendly, approachable, and helpful in picking suitable frames based on what we like. Their product knowledge was excellent, and they provided much clarity in explaining how to go about getting suitable lenses for our lifestyle. It was a pleasant and smooth transaction and a lovely shopping experience. Special thanks to John, Yan Ling, and Kar Hong. This outlet is recommended.