Sim Siang Choon

Updated as of May 12, 2024 Visited the IMM outlet to look for a replacement toilet seat cover. Initially, we were served by a ponytailed lady who gave us a very general explanation of the toilet seat covers we were looking at. As we hadn't armed ourselves with the measurements, only some photos, we were unsure whether the one we took a fancy to was the right one. Note: goods sold could not be returned. Later, we saw Tina and recalled her excellent service from our previous visit. Again, she didn't disappoint us with her product knowledge, which exceeded our expectations. She looked visibly sick but was still working. She is clearly an asset to SSC, and we hope the company will take good care of her. Five stars to her service—keep it up, Tina! 😉 Previous review: Good service 👍 from Ms. Tina Saw. She has good product knowledge, is helpful, and patient in explaining the sink mixer we were looking at. She displayed good initiative by asking us whether we would prefer a fixed or flexible hose. Thank you, and keep it up! P.S. We were fortunate to be served by Tina after being put off by a lackadaisical attitude from your competitor next door.

Overall great experience, from their service in their IMM showroom all the way to the delivery to my home!

Bought all the hardware for our house renovations from Sim Siang Choon @ IMM. A few years later, minor replacements were necessary, and we were attended to by the friendly staff. For example, we needed a compatible toilet seat that required special retainer bolts. More recently, an Italian kitchen tap (Paffoni), a great quality fixture with a flexible faucet, needed a nozzle replacement. This nozzle had an internal thread of a specific size that could not be bought elsewhere. As the part was not in stock, the staff even went to the extent of removing the specific part from a new set! As small debris from a broken internal nozzle can be accidentally ingested and cause serious internal injury, it was necessary to replace that piece or the entire faucet. The staff helped me rather than telling me to wait for the order to arrive from overseas! Great customer service.

The second visit to the showroom in Imm was a very pleasant hour, as we were served by Albert, who was knowledgeable, proactive, and provided good customer service. He was candid in his sharing and managed to assess what we needed. Good use of our time. Now we just have to keep our fingers crossed that the goods delivered will be as good.

I went to IMM branch on 12.8.23 to purchase a water mixer from Mr Rahim. I can only say he is super patient, knowledgeable, and helpful to advise me what tap I should get. I must praise him for having a good attitude. Please convey my appreciation to him for me.

I went twice to inquire about a kitchen sink and was approached by helpful and friendly staff. I purchased a kitchen sink on my second visit. As the sink was too heavy for me to load into my vehicle, one of the staff, a lady (I forgot to get her name), offered to help me carry and load it into my car. Pleasant shopping experience with Sim Siang Choon!

I was looking for an adjustable shower bar with bases that can be fixed with one nail each, instead of two. I also wanted a nice-looking one. The gentleman on staff was very helpful. Excellent service. I got exactly what I needed: a stainless steel one. Great selection of products. If you are searching for bathroom and kitchen-related products, this is one of the best places to get assistance.

Look for Albert or Tina when visiting Sim Siang Choon. They are knowledgeable, experienced, and friendly. If you are going to change your toilet bowl, the trick is to measure the big piping on the ceiling above the toilet bowl—from the wall to the middle of the pipe. Give them this measurement and choose your toilet bowl. I bought all the taps, heater, basin, and toilet bowl for replacement. They are very helpful. They are the best in the shop!