Andrea Ang
The counter staff was very, very, very rude. Queue management is swift, but the counter staff is very rude.
People at the counter of a Singapore Pools shop with promotional banners.
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Singapore Pools at IMM serves as the official and trusted destination for legal gaming and lottery services in Singapore, providing comprehensive gaming options and responsible entertainment through regulated, secure gaming experiences. This official gaming destination embodies Singapore's commitment to responsible gaming and community contribution, offering legal gaming alternatives that support national development through community funding. The outlet serves customers seeking legitimate gaming entertainment with proper regulation and social responsibility.
The comprehensive gaming portfolio spans lottery services, sports betting options, gaming products, and entertainment solutions that demonstrate Singapore Pools' commitment to responsible gaming practices and community contribution while maintaining focus on customer service and gaming integrity. Each gaming service reflects understanding of regulatory requirements and responsible entertainment principles.
Located within IMM's entertainment and services district, Singapore Pools provides convenient access to official gaming services with professional customer support and responsible gaming guidance that ensures positive gaming experiences. Whether seeking lottery entertainment or sports gaming options, this destination delivers authentic gaming service excellence in Singapore's regulated gaming environment.
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 8 am
Monday
8 AM - 8 PM Tuesday (Today)
8 AM - 8 PM Wednesday
8 AM - 8 PM Thursday
8 AM - 8 PM Friday
8 AM - 8 PM Saturday
8 AM - 8 PM Sunday
8 AM - 8 PM Overall Rating
3.2 / 5
Based on 15 reviews
Mall Ranking
#101
Out of 239 shops
Category Ranking
#44
Out of 62 rated services places
Negative Reviews
Sabri Hussain
I have lost a lot of money here.
Aster Lo
A small area with a lunchtime queue makes it difficult to write at the desk. It's better to queue and fill up your numbers before buying.
Steven Foo
If you wish to donate money, this is the convenient outlet. Every bet you bought: 99.99% is gone. Good luck.
Sophie Lim
The skinny staff likes to ask customers to buy the Big Sweep and Hong Pao, even when customers refuse. This is a hard sell. It's spoiling our mood 😡😡😡…
Muhammad Sultan
Last week, I went to your indoor pool. This old woman was so rude. She asked me to speak loudly. This woman is old; she should go get her ears checked, lah. Why are you shouting at people? I've seen her a few times; she's very rude. She has no manners and doesn't know how to provide customer service.
Valerie Lim
Two extremely rude staff members were at the counter on February 10, 2022, around 6:45 PM. They showed no patience. It was my first time buying, and the staff members spoke to me so rudely when I politely told them what I wanted. They even scolded me because I did not know what to do. I know the queue was long, but that does not give them the right to treat customers like this. Store Manager, please do something about this.
S. L. Lee
Visited this Jem outlet on Sunday evening, November 17th, and was attended by a very ill-mannered aunt. Hope this center is able to get better service staff to attend to customers.
Positive Reviews
Joel Lim
I think all outlets are well-organized and standard. No long queue, probably it's not a hot spot.
A.J. Rithman
River Hong Pao Draw Today! Buy a stake. HUAT Ah!
Joe Choong
Very fast, and good, friendly service provided by staff.
Jessie Liew
Convenient place if you're looking to try out your luck for 4-D or Toto. Spend a little, and you may strike.
Sindee Chew
So happy that I got 4D prize money. So I went to Jem NTUC to get the money. But the cashier told me that I could not get the money 💰💰! Why? Because their machine hadn't been upgraded yet! I asked her where I should go in the Jurong Area. She told me to go to IMM. I took a bus to IMM (Singapore Pools). The cashier at IMM Singapore Pools provided very good service! Thanks so much!
Vee Tan 20
It's located on the 2nd floor of IMM, Jurong East, near the IMM road junction. This building has a convenient car park. The 1st floor has many food courts and jewellery shops. Everyone can spend their valuable time with valuable persons. And now, for Singapore Pools, it's on the 2nd floor, as I've already mentioned. It looks "short and sweet." Everything is very easily accessible, and the staff are very friendly people. If you're lucky, you can win your prize money from here because many people have received their 4D and TOTO prizes from here. Thank you, and please check out this place if you go to IMM.
Chen Chun Seng
It's probably the hottest SPPL outlet in the West. Day in, day out, long queues form. Yet the counter staff members are always cool as cucumbers and ever cheerful. I'm not sure how many BIG winners the outlet produced, but hope is hope, and there were many hopeful faces today (October 4, 2023).
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Photo Gallery
9 photos
People at the counter of a Singapore Pools shop with promotional banners.
Interior view of Singapore Pools with multiple screens displaying lottery information.
People are queuing at Singapore Pools, with screens displaying information.
A customer interacts with a staff member behind a counter at Singapore Pools.
The Singapore Pools shop front with its prominent logo and a cutout promoting responsible gaming.
People queuing at Singapore Pools counters with screens displaying information.
People queuing at Singapore Pools for a lottery draw with a large prize advertised.
People queuing at the Singapore Pools counter in a shopping mall.
People queuing at the Singapore Pools counter with a large advertisement for a $2.2 million prize.