Updated as of May 12, 2024
Visited the IMM outlet to look for a replacement toilet seat cover. Initially, we were served by a ponytailed lady who gave us a very general explanation of the toilet seat covers we were looking at. As we hadn't armed ourselves with the measurements, only some photos, we were unsure whether the one we took a fancy to was the right one. Note: goods sold could not be returned. Later, we saw Tina and recalled her excellent service from our previous visit. Again, she didn't disappoint us with her product knowledge, which exceeded our expectations. She looked visibly sick but was still working. She is clearly an asset to SSC, and we hope the company will take good care of her. Five stars to her service—keep it up, Tina! 😉
Previous review:
Good service 👍 from Ms. Tina Saw. She has good product knowledge, is helpful, and patient in explaining the sink mixer we were looking at. She displayed good initiative by asking us whether we would prefer a fixed or flexible hose. Thank you, and keep it up!
P.S. We were fortunate to be served by Tina after being put off by a lackadaisical attitude from your competitor next door.
Will
5
Overall great experience, from their service in their IMM showroom all the way to the delivery to my home!
Ravin Zeek
1
My wife and I were browsing this shop at IMM for bathroom accessories for our new house. We were interested in purchasing some of the items, but the sales staff seemed uninterested in serving us. There weren't many customers in the shop, and we looked like we needed help. Even when we were near the counter, discussing what to get, all three staff members at the counter treated us as if we were invisible.
It's true, we could have gone to ask for assistance, but we were looking to purchase a lot of items and wanted opinions from the staff. However, they didn't seem interested. We're not sure if they are picky when it comes to serving customers, but when a potential customer comes to your shop, staff should at least have the decency to show some service to ensure a welcoming experience. We were left frustrated, and we decided to go to the shop next door and purchase our items there instead.
Yvonne Tan Ng
1
The lady in charge of the store was nice and helpful, but I've given this store one star due to a horrible experience with their plumber.
The plumber they engaged was horrible; the worst serviceman we have encountered. The plumber, named Ah Heng, came to our house to install the sink and kept the toilet door shut the entire time he was inside.
As consumers, we always check on and monitor the serviceman providing the service to ensure transparency. This plumber refused to open the door; whenever he saw us coming into the room, he would close the toilet door again.
We were not comfortable with him doing this as there was no transparency or accountability, and we instructed him to open the door. To this, he rudely retorted, “Your toilet got gold, ah?”
Absolutely horrible experience with this plumber. I highly recommend everyone avoid this plumber.
Frederick Ho
1
Bought it in May 2022. It has rusted in just about 3 months. I would not recommend anyone to purchase from them.
Gail
5
Bought all the hardware for our house renovations from Sim Siang Choon @ IMM. A few years later, minor replacements were necessary, and we were attended to by the friendly staff. For example, we needed a compatible toilet seat that required special retainer bolts. More recently, an Italian kitchen tap (Paffoni), a great quality fixture with a flexible faucet, needed a nozzle replacement. This nozzle had an internal thread of a specific size that could not be bought elsewhere. As the part was not in stock, the staff even went to the extent of removing the specific part from a new set! As small debris from a broken internal nozzle can be accidentally ingested and cause serious internal injury, it was necessary to replace that piece or the entire faucet. The staff helped me rather than telling me to wait for the order to arrive from overseas! Great customer service.
Melanie T
2
The staff here are ridiculously slow and not knowledgeable. I said I was looking for a homogeneous stainless steel kitchen sink, and the guy replied, "What's that? Never heard of it before." Honestly, all stainless steel is homogeneous after all. The company should hire staff who know better. A few doors down at Hoe Kee, and even Asia Excel, the staff knew exactly what we wanted.
Chee Ellen
5
The second visit to the showroom in Imm was a very pleasant hour, as we were served by Albert, who was knowledgeable, proactive, and provided good customer service.
He was candid in his sharing and managed to assess what we needed. Good use of our time.
Now we just have to keep our fingers crossed that the goods delivered will be as good.
Jewel Ang
5
I went to IMM branch on 12.8.23 to purchase a water mixer from Mr Rahim. I can only say he is super patient, knowledgeable, and helpful to advise me what tap I should get. I must praise him for having a good attitude. Please convey my appreciation to him for me.
Harper
5
I went twice to inquire about a kitchen sink and was approached by helpful and friendly staff. I purchased a kitchen sink on my second visit. As the sink was too heavy for me to load into my vehicle, one of the staff, a lady (I forgot to get her name), offered to help me carry and load it into my car. Pleasant shopping experience with Sim Siang Choon!