I recently had the pleasure of purchasing a Simmons mattress from Flora Tian, and I couldn't be happier with the experience. From the moment I walked into the store, she was incredibly knowledgeable about the different mattress options and helped me find the perfect fit for my needs.
Angeline Ng
5
This is our second time buying our beds from Flora. She is very professional and attentive. She knows the products well and could offer good advice. We will definitely recommend her to our friends.
Abel Lim
5
Special thanks to Shirley and JJ at IMM. Shirley is extremely professional and knowledgeable. I found the perfect mattress for my family thanks to Shirley, and she managed to arrange an urgent delivery slot close to the festive season. I was very pleased to meet JJ for a re-order of my Back Care 4 mattress. He is very attentive to detail and was very professional in guiding me through the order, payment, and delivery process without me having to visit the store. He replied and advised so promptly, and went the extra mile to help me with my last-minute changes without affecting my delivery slot. They are such gems, and I am sure they will achieve great success in life wherever they are. Thank you both for your great help.
Kylie Choo
5
Visited the store in March and purchased the Moment Bed. Served by Flora, and I really liked her customer service. She patiently explained the products to us. Flora knows the products well and is very friendly and cheerful. It was nice to have met her. Thank you Flora!
Weixian
5
We were looking for a mattress for our new house and chanced upon Simmons in IMM. We were served by Ms. Flora, and we were so impressed with her service. She gave us a lot of professional advice, from finding the best mattress to the best pillow for us. Thank you so much!!
Siang De Guo Yung
1
The store is understaffed.
We waited for more than 30 minutes, but no one served us. After we walked around and came back, the staff was still closing a deal for the previous customer. So we waited another 20 minutes. The staff seemed very friendly to the customers who had just made a purchase, asking them to give her a good review and acknowledging that the process takes time.
Then, after the staff finally finished serving the previous customers, she told us she was going to close soon. She didn't offer any introduction to the beds, instead making it clear we would need to ask for prices. When we asked about the price for a bed model, she seemed to imply we wouldn't buy it, commenting: “This model is more expensive.” The attitude was totally different from how she treated the customers who had just bought two beds from her. Understandable.
I'm not going to mention her name here, because it's also the company's problem for not having enough staff in the store.
In the end, we went back to Plaza Sing to make a purchase. The guy there seemed more friendly and didn't treat customers differently. And we bought the “more expensive” model the lady had commented on.
Beatrice Sim
5
Shirley has been nothing but an angel! She's been extremely thoughtful and helpful in assisting with recommendations and all the arrangements from the day we purchased until delivery! More than 6 months of very responsive, constant attentiveness and high service standards. Simmons has hired a GEM!
Boon Chye Lee
5
Simmons mattresses in Singapore consistently deliver unparalleled comfort and support. The quality craftsmanship and innovative design make for a truly luxurious sleep experience. The great customer service and **the** product make Simmons a trusted brand.
Pei Ling Chan
5
Delighted to be served by Nicole N. from Simmons IMM Gallery. We randomly walked in with no intention to buy at first, but after listening to her explain and address our bedding queries, it gave us confidence and assurance that Simmons would be suitable and able to meet my needs. The post-service was attentive and responsive, and she was flexible in getting us earlier delivery dates and patient in answering my queries. We are happy with the purchase, and a good promotion for the month of September sweetened the deal further!
Florence Yeow
3
Of all the mattress shops I've visited here at IMM, this was probably my weakest experience. From the shop layout to the mattress offerings, they didn't quite fulfill my needs as the others did. Of course, it depends on sales strategies, but personally, I'm not sure if having the MBS project mattress at the entrance actually helps, especially when many other shops showcase their most premium build there. My mindset after visiting other shops in IMM and then walking in here was, "Huh, this is your most premium build?"
Level 3 next to Sealy, near the escalators.