I had an exceptional dining experience at Swensen's, thanks to Bernadette! Her warm and welcoming demeanor made us feel right at home. She was attentive, ensuring our orders were perfect and checking in at just the right moments. Her knowledge of the menu helped us pick the perfect dishes, and her enthusiasm for the food was contagious. Bernadette's outstanding service truly elevated our meal, making it a memorable visit.
Devon Yuen
1
I bought the regular size Yusheng for takeaway. To my horror, when I reached home, I noticed that the pok chui biscuit packaging was open before, and they had just used masking tape to tape it back. The packaging had been tampered with. I was so disappointed, and it ruined our reunion dinner atmosphere. I hope the management will investigate and get back to me on this.
Alyssa
2
It's such a pity that the restaurant is newly renovated, with really good vibes, and the service was great. But the food was terrible. I don't think it's the fault of the employees, but more like business practices. Everything tasted like it had been frozen for too long, and wasn't seasoned properly.
Malika Kaur
5
Staff was very helpful and polite.
Husni and Qistina have been very attentive to our needs.
All other staff too were friendly and pleasant.
4 July 2025
Lim Chin Teck
4
Very good comfort food. Good quality control between branches. We ordered breaded chicken salad, chicken in basket, spicy fish oriental pasta with fried fish, clam chowder, Mac and cheese, and spicy fried chicken bites. The Chicken in basket was very good as usual — hot, crispy, and fresh. The Mac and cheese was very rich, which was nice.
Service was rather slow. The ambience was crowded and noisy.
There was a long queue after 6 pm.
Rishwin Shelley
5
A special thank you to Bernadette and her Manager, who was on duty on 11 July, for the warm and thoughtful service. They were so friendly, patient and helpful with recommendations, and their positive energy really made our visit even more enjoyable.
Can’t wait to come back again. This place is a gem! Highly recommended for any ice cream lover, and I also recommend trying their local dishes!
Shahul Hameed
5
I recently visited Swensen’s at IMM and was thoroughly impressed by the outstanding service I received. Ms. Bernadette was exceptionally friendly and polite, making the entire experience enjoyable from start to finish. Not only did they provide attentive and efficient service, but they also took the time to offer helpful advice on dietary options tailored to my needs. Their recommendations were insightful and truly enhanced my experience.
It's clear that they prioritise customer satisfaction and go the extra mile to ensure a positive visit. I highly recommend Swensen’s for anyone seeking both great service and thoughtful dietary guidance.
KamarXZaki OFFICIAL
5
Had a pleasant dining experience at Swensen’s IMM. The food came out fast, fresh, and flavorful. Classic favourites like the Mala Chicken were crispy and satisfying, with an awesome spicy level. Their Ice Cream Sundaes never disappoint – the Sticky Chewy Chocolate is a must-try for chocoholics.
Cyrus Seah
1
Extremely disappointed with the condition of our birthday cake from Swensen's. The chocolate was cracked and falling apart upon collection. Not what we expected for a special celebration.
Additionally, the cake pickup was delayed as staff insisted on the invoice number, despite us providing our name and contact information. Our celebration was disrupted.
Gary Tan
5
Ms. Bernadette served the 10 of us very well during lunch hours. The other staff also provided very good service. The food was nice and worth the price.