Timberland at IMM represents the enduring legacy of outdoor excellence through premium footwear, apparel, and accessories that combine rugged durability with contemporary style for outdoor enthusiasts and urban adventurers. This distinguished outdoor brand embodies over 50 years of commitment to quality craftsmanship and environmental responsibility, offering comprehensive solutions that address both outdoor performance needs and everyday style requirements. The store serves customers seeking reliable outdoor gear that transitions seamlessly between adventure activities and urban living.
The comprehensive outdoor portfolio spans waterproof boots, casual footwear, outdoor apparel, accessories, and lifestyle products that demonstrate Timberland's expertise in outdoor technology and sustainable materials while maintaining focus on durability, comfort, and environmental stewardship. Each product category features innovative construction and materials designed to withstand demanding conditions while providing lasting style appeal.
Located within IMM's outdoor and lifestyle retail section, Timberland provides convenient access to outdoor excellence with expert guidance and comprehensive product education that helps customers select optimal gear for their outdoor pursuits and lifestyle needs. Whether planning outdoor adventures or seeking durable everyday wear, this destination delivers authentic outdoor heritage excellence in Singapore's premier outlet shopping environment.
50% storewide discount?
I went into the shop thinking I was going to enjoy significant savings and happily bought two pairs of shoes to meet the terms for the discount.
Upon checking out, I realized that the discount was based on the original price. That didn't make sense to me.
One pair of shoes, currently priced at $188.10, had an original price of $209.
Another pair was priced at $84.50, with an original price of $169. I ended up paying $189.00 for the two pairs of shoes.
Why did I even need to buy two pairs if the pair I wanted, already priced at $84.50, didn't receive any additional discount?
At other outlet stores in Imm, the discount is based on the already marked-down price, so I was really surprised.
Jake Lim
Services felt like they were from a third world country. Staff literally had no smiles, and their attitude was utterly rude. I felt like I was begging instead of buying. It was a horrible experience.
Tengah CSH
Similar experience to many reviewers. Rude and incompetent staff. No sympathy for these retail staff losing their pathetic jobs.
Bibin Kumar
Pathetic experience, not at all recommended, totally rude sales staff. Will never ever buy anything from them.
Pei Tong
Please improve the attitude of your staff towards customers. The Malay lady and Chinese lady on the night of July 29th were neither friendly nor polite when answering my questions. Lousy customer service.
Positive Reviews
Chao Pai Xiao Dao
Please let Jiexiang know how much I appreciate his customer service. He really made my experience at Timberland a great one, and I'll definitely be back in the future.
Azmil Husin
Small store but unbeatable prices. All the staff were helpful, except for a large tomboy whom I found kind of rude and rushed. Maybe it wasn't her day, or she's just like that normally. Anyway, it's very crowded during weekends and sale periods.
Norlinda
My husband and I were attended by very helpful and patient personnel named Hidayah. My husband had a very difficult time deciding on the items he wanted to buy. Hidayah was so patient to explain and attend to my husband's choice of items that he wanted to buy. She went the extra mile in searching and suggesting suitable items for my husband, and also multitasking with other inquiries from other customers. Two thumbs up and a good job to Hidayah for her excellent service.
Royston Teo
Despite the unending Sunday shoppers, Sam Multi served with patience, courtesy, and professional advice. He personifies what Retail Service should be.
Melvin Shariff
Excellent customer service from Zhi Wei. I called the IMM branch and made some inquiries as I needed to make an exchange. For some reason, I could not return to the outlet where I originally bought the boots. The line was passed to Zhi Wei. He was very polite, patient, and a really helpful guy. Even though the boots were not purchased at IMM, he sincerely helped me out with the exchange. He went the extra mile to get the size that I wanted from another outlet (IMM didn't have the stock). He even brought back two pairs for me to choose. He patiently waited until I made my choice, no pressure at all. I felt so grateful and happy. Thank you, Zhi Wei, for the professional service.
Colin Koh
Good service from the staff, unlike other Timberland outlets I've been to. They had a good variety of shoes, and I was able to purchase what I needed.
Ravi Vasan
Great service. Especially from Tommy, who, among others, helped me. It was no effort to go back every time to get the right size. In short, superb and customer-friendly service.
Elvin Kay D'cruz
The staff and management here are very professional and helpful. Prices and promotions are also good. The service is 'above and beyond'. Thank you, I will definitely come back again.
A. Han
Went shoe shopping at **Timberland** with my husband and was pleased with our customer service associate, Nazarul. He was busy, but despite that, he attended to us with patience and professionalism. Overall, we are happy with our purchase and experience!
Mei Ying
I am writing to commend Risky from the Timberland IMM outlet for his outstanding customer service. During my visit today, Risky displayed an exceptional level of professionalism, attentiveness, and product knowledge, making my shopping experience truly enjoyable.
He was not only helpful in recommending the right products based on my family's needs but also demonstrated patience and enthusiasm, ensuring we found exactly what we were looking for. His friendly and approachable demeanor created a welcoming atmosphere, which reflects positively on Timberland’s commitment to excellent service.
Risky’s dedication and positive attitude make him a valuable asset to your team. I sincerely appreciate his efforts and hope that his commitment to customer satisfaction is recognized and celebrated.
Thank you for fostering such a great customer experience, and I look forward to visiting your store again soon.
