Timberland

Please let Jiexiang know how much I appreciate his customer service. He really made my experience at Timberland a great one, and I'll definitely be back in the future.

Small store but unbeatable prices. All the staff were helpful, except for a large tomboy whom I found kind of rude and rushed. Maybe it wasn't her day, or she's just like that normally. Anyway, it's very crowded during weekends and sale periods.

My husband and I were attended by very helpful and patient personnel named Hidayah. My husband had a very difficult time deciding on the items he wanted to buy. Hidayah was so patient to explain and attend to my husband's choice of items that he wanted to buy. She went the extra mile in searching and suggesting suitable items for my husband, and also multitasking with other inquiries from other customers. Two thumbs up and a good job to Hidayah for her excellent service.

Despite the unending Sunday shoppers, Sam Multi served with patience, courtesy, and professional advice. He personifies what Retail Service should be.

Excellent customer service from Zhi Wei. I called the IMM branch and made some inquiries as I needed to make an exchange. For some reason, I could not return to the outlet where I originally bought the boots. The line was passed to Zhi Wei. He was very polite, patient, and a really helpful guy. Even though the boots were not purchased at IMM, he sincerely helped me out with the exchange. He went the extra mile to get the size that I wanted from another outlet (IMM didn't have the stock). He even brought back two pairs for me to choose. He patiently waited until I made my choice, no pressure at all. I felt so grateful and happy. Thank you, Zhi Wei, for the professional service.

Good service from the staff, unlike other Timberland outlets I've been to. They had a good variety of shoes, and I was able to purchase what I needed.

Great service. Especially from Tommy, who, among others, helped me. It was no effort to go back every time to get the right size. In short, superb and customer-friendly service.

The staff and management here are very professional and helpful. Prices and promotions are also good. The service is 'above and beyond'. Thank you, I will definitely come back again.

Went shoe shopping at **Timberland** with my husband and was pleased with our customer service associate, Nazarul. He was busy, but despite that, he attended to us with patience and professionalism. Overall, we are happy with our purchase and experience!

I am writing to commend Risky from the Timberland IMM outlet for his outstanding customer service. During my visit today, Risky displayed an exceptional level of professionalism, attentiveness, and product knowledge, making my shopping experience truly enjoyable. He was not only helpful in recommending the right products based on my family's needs but also demonstrated patience and enthusiasm, ensuring we found exactly what we were looking for. His friendly and approachable demeanor created a welcoming atmosphere, which reflects positively on Timberland’s commitment to excellent service. Risky’s dedication and positive attitude make him a valuable asset to your team. I sincerely appreciate his efforts and hope that his commitment to customer satisfaction is recognized and celebrated. Thank you for fostering such a great customer experience, and I look forward to visiting your store again soon.