Michelle Tan
I've calmed down now so that I can write a logical, less biting review of the disappointing customer service I received today at 13:21. I wanted to use my eCapitaVoucher. The lady said OK, proceeded to scan my items, and then asked me to scan the barcode. I had paid $3.98. She kept asking me how much I had paid while holding the mini console for CapitaMall. I was annoyed. Couldn't she see how much I had paid? It should reflect on her console. Never mind, I pulled up my own phone to show her my payment of $3.98. The total was $17.44. I had paid $3.98, leaving a balance of $13.46. I wanted to pay by Nets. This is when it gets interesting. The cashier lady could not fathom how to operate the cash register so that I could pay the balance. She was stuck at the register for at least 5 minutes (without saying anything to me), just staring at the damn computer. She gave up and proceeded to call her colleague. On her way from the counter, she kicked my basket without any form of apology. Another colleague came. Now it got even more interesting because there were now TWO cashiers staring at the computer. Again, no form of acknowledgment from their side; no attempt to placate this now pissed-off customer. It was as if I were a ghost. They wanted to call another colleague named Meiling, but she was out for lunch. At this moment, I was angry. There were lines forming behind me. Customers were asking me if they could make payment at the cashier. I diverted other customers behind me to use the self-checkout. I had become Daiso's own staff in this process. Isn't this a hilarious situation? Luckily, the second lady – I don't know what button she pressed – managed to let me pay the remaining money. And guess what?! After all this hoo-ha, they didn't give me a bag for my items. I had to yelp at them for a bag. The final kicker? The first cashier lady came to apologise and said that cashiering was not her job, or something to that effect. Win liao. If it's not her job, please remove the e-voucher payment method from in front of your cash register. That way, you won't get another angry customer like me. Your staff seriously needs cashiering and customer service training. What a big disappointment.