Mayer Showroom IMM Building

Went into Mayer to buy a blender for my mum. We told the salesperson, Angle, that we would leave our item there and collect it later, as we didn't want to carry the big box around. During collection, my daughter went to collect it, and Angle was there too. It was partly our mistake that we didn't check what we took. But at the same time, the salesperson also seemed confident that we took the correct item. So, both didn't check. Luckily, before going home, my mum took a peek inside the plastic bag and was shocked to see it wasn't a blender. My daughter quickly rushed back to return the item and get our correct one. Upon reaching, my daughter said that the owner of the item we accidentally took was also there and was quite upset because his item had been wrongly given. Luckily, my daughter returned it at the right time. But imagine if our item had also been given out to someone else. I think, as a precaution, the salesperson should verify the receipt and item before releasing items to customers.

I bought a hood and hob from Mayer IMM. Unfortunately, the hood has failed twice within a month. This recurring issue has not only caused significant inconvenience but also raised serious concerns about the quality control of Mayer's products. Beyond the product failures, I am particularly disappointed with the customer service I received. My attempts to provide feedback on these issues were met with unhelpful and dismissive responses. The lack of effective support has compounded my frustration and made this experience exceedingly frustrating.

Products are good, but the experience was horrible. We were told that we would be given one year of free home insurance, which would only take about 5 minutes to fill out the details over a phone call. However, our contact number was given to an insurance agent who kept insisting on meeting up to talk about other insurance plans. Even when I said that we already had insurance, he still insisted on sharing other insurance plans (personal insurance not related to the house at all). In the end, he did not even help us with the "free home insurance." I'm pretty sure it was just a hoax for him to come and pester us. I'm not sure what kind of business just gives out customers' contact information to insurance agents without informing us.

My partner and I purchased a Mayer hood and hob for our new place, but less than a month after installation, the hood broke down. We contacted Mayer’s support, and they scheduled a repair a week later. The technician replaced the motherboard and mentioned that this issue is common. However, after servicing, we realized the suction level couldn't be adjusted. We tried calling the technician back immediately, but he refused to pick up. We had to contact the service center again, and they scheduled another repair—this time for two weeks later. To make matters worse, the hood broke down again. We paid a high price, expecting quality from what we thought was a reputable brand, but the entire experience has been disappointing. I would not recommend Mayer to anyone considering purchasing their products.