Location: Level 2, Unit Number #02-07
Quality products and services
New Balance Premium Factory Outlet at IMM represents athletic excellence and timeless style through premium sportswear and footwear that combines performance innovation with classic design aesthetics for athletes and lifestyle enthusiasts. This distinguished athletic destination embodies New Balance's century-long commitment to superior fit and performance technology, offering comprehensive athletic solutions that address both serious training needs and casual lifestyle preferences. The outlet serves customers seeking quality athletic gear at accessible outlet pricing without compromising performance standards.
The extensive athletic portfolio spans running shoes, lifestyle sneakers, athletic apparel, performance gear, and accessories that demonstrate New Balance's expertise in athletic innovation and superior fit technology while maintaining focus on durability, comfort, and style versatility. Each product category features cutting-edge materials and design elements that enhance both athletic performance and everyday comfort.
Positioned within IMM's athletic and lifestyle retail section, New Balance Premium Factory Outlet provides convenient access to athletic excellence with expert fitting services and comprehensive performance guidance that ensures optimal athletic gear selection. Whether pursuing serious athletic goals or seeking comfortable lifestyle wear, this destination delivers authentic athletic heritage excellence in Singapore's premier outlet shopping environment.
Based on 15 reviews
Out of 239 shops
Not enough ratings
Tin Ann Chan
Please take action regarding the staff. He was on duty today (March 24, 2024, at 1 PM). While we were exploring the shoes, he pushed me and rearranged the shoe boxes. I was standing beside him and had to wait for him. So rude, and he showed no manners. The time I was looking at that shoe was probably around 3 minutes. The Malay guy. So disappointed.
Sher
I'm not angry. I'm just really really sad. As a runner, I'm really picky about shoes, so finding the perfect pair is really rare and difficult. I found a pair that I really really liked, and there were only two left in stock. I grabbed a pair and handed it to the counter staff, asking to reserve it so we could buy it after grabbing a meal. I came back 30 minutes later, and the shoe was gone; apparently, it had been sold to someone else. The staff were really nice, and I appreciate that they searched for the shoe for me. Thank you for trying. I'm just really really sad and disappointed because it's going to take me ages to find another perfect pair that fits me.
damnn Supercalifragilisticexpialidocious
Already had an item at the counter and went to grab another to re-queue, but the cashier switched and asked others in the queue to let her customer make payment first 😒 …
旭日
I was at the store on Sunday at noon. I was looking for a pair of running shoes that fit me and my budget. The young gentleman, Piravi (hope I got the name right), was busy tagging the shoes. I inquired about one pair, and then another. He was patient despite being interrupted twice. Knowing my needs, he recommended me a pair that fit perfectly. I left with my purchase. Thanks, Piravi.
YEO WEN JUN RAY
A good place to shop for discounted New Balance shoes.
Ann Chia
The staff at IMM outlets are very helpful, friendly, and knowledgeable. The female staff, in particular, are clearly passionate about their work. We were unsure what model of walking shoes to buy, but they explained everything to us clearly. We managed to buy 2 pairs of running/walking shoes and a T-shirt. We were there around 11:30 AM on June 29, Thursday. We are happy with our purchase. 👍
Daniel Sim
My favourite place to buy jogging shoes at a discount. Loved the range offered here and great discounts all the time.
Soo Soo
They offer great deals on high-quality shoes and clothing items. I purchased a t-shirt and a pair of shorts at a 40% discount. I love their shirts because the material isn't too thin. A particular brand's shirts are light and comfortable, but too thin and rip easily, which is why I prefer New Balance and Uniqlo for t-shirts.
Chua
It was a very good experience. Mr. Ansari was very knowledgeable about the shoes. We bought our first pair of NB shoes! Thanks.
SJSM Outreach
Thanks for a great experience. The staff was very friendly and helpful. I really appreciate Ansari and Zainol for their help! I will come back again and recommend it to my friends!
Lam Yi Wai
I would really like to praise the two staff members Zixin and Ansari. Their service was amazing. They stayed throughout my visit and gave me amazing assistance, offering different recommendations on shoes based on my needs, and were really patient with me. Once again, THANK YOU VERY MUCH! 🙏🙏
TAN Catherine
Knowledgeable and excellent service was rendered by Mr. Ansari Amin, who provided us with the unique features of the shoe series, enabling us to make a purchase that suited us most. Mr. Ansari is a role model, as this is my third purchase of NB, and he is the only one who provides us with detailed information. Thank you for your time and effort to make our purchase a swift one.
Jenson Lock
@NewBalanceSingapore You have a fantastic team at IMM, knowledgeable and willing to go above and beyond to help us select the right shoes for our feet. Went to get shoes for the kids and we ended up getting shoes for all four of us. Special shout out to Ansari! Thanks, man! Appreciate all your help! Cheers, Johnson Was at the store on Friday, July 25 at 18:30.
Elaine Tai
I would like to say thanks to the staff named Yoke Lin at IMM outlet. She really delivered excellent service to serve me, my husband, and my two special needs sons. She was very alert when I stepped into the outlet; she came straight to help my younger son (22 years old). She guided him and was able to find suitable shoes for him in just five minutes, and still managed to keep my son's attention. I was so happy and felt touched by her kind and caring attitude; it really brought a warm and great feeling to my heart ❤️. Ms. Yoke Lin, you are so nice. I really appreciate what you have delivered to my family. Thanks again. Well done! 👏
Jian Lian
Very pleasant experience at this outlet with Victoria, a part-timer. She served patiently, bringing shoe sizes a couple of times for me to try and voluntarily helping to check if stock was available in the other outlet. Thank you, Victoria. Unfortunately, the shoe size that I want is no more in stock.
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