Tong
Went to Serta IMM on June 10 and was served by an auntie who was unfriendly, arrogant, and rude. Although the mattress was ok, we immediately decided not to purchase anything from the store.
Serta Sleep Center IMM shop front with illuminated logo and anniversary sale banner.
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Serta Sleep Center IMM represents premium sleep excellence through luxury mattresses and sleep solutions that combine over 90 years of sleep innovation with contemporary comfort technology and wellness expertise. This distinguished sleep destination embodies Serta's legendary commitment to sleep quality and customer satisfaction, offering comprehensive sleep solutions that address the most discerning comfort preferences and health considerations. The center serves customers seeking to invest in premium sleep that enhances both rest quality and daily performance through proven sleep technology.
The luxury sleep portfolio spans premium mattresses, adjustable foundations, luxury bedding systems, sleep accessories, and wellness products that demonstrate Serta's expertise in sleep science and luxury comfort engineering while maintaining focus on durability, therapeutic support, and temperature regulation. Each sleep solution reflects understanding of individual sleep needs and premium comfort expectations.
Positioned within IMM's sleep and wellness section, Serta Sleep Center provides convenient access to premium sleep solutions with expert sleep consultation and comprehensive comfort testing that ensures optimal luxury mattress selection. Whether seeking therapeutic luxury support or ultimate comfort enhancement, this destination delivers authentic luxury sleep excellence in Singapore's premier outlet shopping environment.
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 11 am
Monday
11 AM - 8 PM Tuesday (Today)
11 AM - 8 PM Wednesday
11 AM - 8 PM Thursday
11 AM - 8 PM Friday
11 AM - 8 PM Saturday
11 AM - 8 PM Sunday
11 AM - 8 PM Overall Rating
4.2 / 5
Based on 15 reviews
Mall Ranking
#61
Out of 239 shops
Category Ranking
#20
Out of 49 rated retail places
Negative Reviews
Bridget
Absolutely will not recommend the brand to anyone. Shopping amongst many mattress brands in IMM, Serta seemed to have the competitive edge. However, it was only after purchasing a bed that I've come to realize it is a low-end brand with a high price markup. I purchased a mid-firm bed, SandPoint, that gave me back pain. Oddly, the bed is advertised as an orthopaedic bed. It was so hard on my back. I contacted the shop to inquire about any solutions they could offer. They offered me the option to purchase another bed... It didn't even make sense when I could use the same amount to purchase a new bed elsewhere, do a 100-day trial period, and return if I was not satisfied. This included being able to try the bed first at a physical store. Unsatisfied with the solution that was offered over the phone, I emailed them to get a written confirmation they couldn't offer a solution. They have not responded after 4 working days. Almost a week, including the weekends. Every single day without a response to my email is another day my back gets worse. Which, in turn, makes me frustrated and grumpier. I've come to realize everything has been over the phone and conversational, leaving no evidence. Imagine yourself running into issues with your purchase from Serta! I wouldn't trust the brand to care about their customers, much less uphold their "warranty" at this rate... I desperately hope to get a refund and end my suffering with this bed. I wish I had chosen a brand that understands the importance of a good night's sleep.
Mitch Kit
Be aware that their exchange/return policy is not what is advertised on serta.com. I only became aware of that after my mattress was shipped. It was not advertised to me at all beforehand.
Positive Reviews
Faustina Chou
Excellent service by Steven; the mattress is reasonably priced.
Allan Lee
Supervisor Steven is super. He helped me save parts of my renovation. It was hassle-free. Come and you'll know. 👍🏻👍🏻👍🏻👍🏻👍🏻
Chin Ai Teoh
We came here twice before finally deciding to buy the mattress from Serta IMM. Mr. Steven is an awesome salesperson, very customer-oriented, knowledgeable about his products, and friendly. Love the service here. There is a wide selection of Serta mattresses available.
Esther Tan
Honest, approachable, and knowledgeable staff! I walked around the entire IMM looking at mattresses, and I must say that he was the most genuine among the rest. He was also able to strike a good deal. Thanks so much for the good service and help rendered! Regarding the bed quality, I felt that it is comparable to the rest (and even better), and more pocket-friendly too!
Realising Your Dreams
This review is based on my personal opinion and experience with Serta at the IMM store. Please note that this review is for your information, discretion, and assessment. I visited Serta at the IMM store three times before finally closing the deal. During all three visits, I was served by Mr. Steven. My experience and observations with Mr. Steven are as follows: 1) Very friendly 2) Excellent product knowledge 3) Very patient 4) Honest 5) Positive attitude 6) Straight to the point 7) Very helpful (Mr. Steven, if you are reading this, please accept my heartfelt thanks for your service.) My reasons for choosing Serta are as follows: 1) Serta offered the best price compared to competitors with a similar range of products. 2) Serta offered the best promotional package compared to other brands, such as a free bed frame, free pillows, and a free mattress protector cover. Other brands required me to top up an additional sum for the bed frame. 3) Serta's range of mattresses comes with foam encasement. Foam encasement protects the edges of the mattress and deters the coil springs at the edges from deformation and slouching. This was a key factor that led me to purchase a Serta mattress because I like to sit on the mattress edges to do my readings. Another brand offering foam encasement only does so in selected models and at premium prices. Buying a mattress is very personal, and every individual has their own views. I recommend potential mattress buyers to personally try out the mattresses at the showroom and take some time to consider before making a purchase. Preferences for each individual are different, such as firm, medium-firm, or soft mattresses. Ultimately, this investment will last you for several years.
Dennis Chew
My wife and I had a wonderful experience buying our bed from Steven. Great service and knowledge!
Rebecca Tan
The sales assistants are very direct and to the point. The beds are good and offer great value for your money. Having received my bed, I can now say it is the best mattress ever, especially after comparing it with all other big brands. I would love to share this brand with more people!
Lin Zhi Lee
**(2022) Excellent service by Steven. Very professional advice on picking the best bed at a very good price. Looking forward to some good zzz.** **(2025) Came back to purchase my second mattress for my new place. Great service from Steven as usual. His professionalism is unbeatable.**
Hui Chi
Steven, the store manager, is the most knowledgeable, non-pushy, patient, and extremely friendly person! We were extremely satisfied with the entire purchasing process. He patiently answered our questions and followed up with us closely on the…
Lisa Ng
Here's the edited review: My second purchase of a Serta mattress at IMM. I want to express my heartfelt appreciation to Mr. Benny from Customer Service.
Florence Yeow
Given the amount of competition here in IMM, the service is lovely. I was helped by the supervisor, and he is definitely a straight shooter. The shop is located next to Best Denki, on the 3rd floor. Ask for their best seller and their best comfort unit.
Beng Goh
I had a great buying and post-purchase experience with Steven. He was very knowledgeable, gave good advice, and was not pushy in his approach. Steven was extremely helpful with his after-sales service; I had to rearrange my delivery …
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Photo Gallery
17 photos
Serta Sleep Center IMM shop front with illuminated logo and anniversary sale banner.
Interior view of a Serta Sleep Center showcasing various Serta mattresses and bedding.
Interior view of a Serta Sleep Center showcasing various Serta mattresses on display.
A Serta mattress display featuring a large screen showcasing hospitality brands and a comfortable bed.
Interior of a Serta Sleep Center showcasing various mattresses and bedding products.
Interior view of a shopping mall with various stores, including a Serta Sleep Center.
Fabric swatches displayed on a white wall, showcasing various colors and textures.
A Serta mattress on a bed frame in a room with blue walls and a window.
Interior view of a Serta Sleep Center showcasing mattresses and a promotional banner.
A Serta mattress display featuring a tufted headboard, pillows, and a decorative sunburst mirror.
The Serta Sleep Center IMM shop front displays mattresses and the Serta logo with a world map backdrop.
Interior view of a Serta Sleep Center with beds and customers browsing.
Interior of a Serta Sleep Center showcasing various mattresses and a sales associate.
A Serta mattress display with a bed, pillows, and an advertisement on the wall.
Interior of a Serta Sleep Center showing mattresses and a display screen.
A man in a mask points to Serta mattresses displayed in a showroom.
People entering a Serta Sleep Center store showcasing beds and mattresses.