Samsonite Factory Outlet - IMM

Don't bother coming here. After purchase, found out online store pricing is 23% lower!

Prices online are so much cheaper than at this outlet store. The sales assistant just brushed me off when I asked if there was a promotion. The price indicated is the original price. So, what's the point of it being an outlet store…

Had a good collection, but unfortunately did not find any good, reasonable offers for this Christmas season.

It was one of the worst customer service experiences I had. The sales girl was simply ignoring the customers and busy with her hair grooming in front of the mirror, followed by talking to another sales girl and giving rude replies to customers when assistance was requested. Too bad.

I've bought online a couple of times. I want to return my last purchase. After many emails and a promise to come and pick it up — still waiting. I even offered to go to the store, and still no answer. Worst after-sales and customer service ever. A pity; the products are fine.

Wide range of Samsonite and American Tourister luggage. They close at 9 PM. Currently, many pieces of luggage are out of stock.

Made a trip down specifically to check out some luggage. However, I was met with unfriendly service. The short-haired lady on shift was extremely unhelpful, often making sarcastic remarks in response to my questions and comments. When I asked for the price of a specific piece of luggage, she said it could be found on the tags. But the tags were hidden on the pieces I was looking at. I didn't end up getting anything, as prices online were better. I won't bother returning.

Here are a few options, choose the one that best fits the desired level of formality: **Option 1 (Minimal changes, focuses on grammar):** "The seller was very nice; she knew a lot about her products. However, like all outlet stores, they have old models which are as expensive as the new ones I found in another nearby Samsonite store." **Option 2 (Slightly smoother flow):** "The seller was very nice, and she knew a lot about her products. However, as with all outlet stores, they have old models that are as expensive as the new ones I found in another nearby Samsonite store." **Option 3 (More concise):** "The seller was very nice and knowledgeable about her products. However, like all outlet stores, they carry old models that are as expensive as the new ones I found in a nearby Samsonite store." --- **My recommended edit (balancing all constraints):** "The seller was very nice, and she knew a lot about her products. However, like all outlet stores, they have old models that are as expensive as the new ones I found in another nearby Samsonite store."

Found a bag that matches the description my kid likes. I bought it here. There weren't enough people to serve. Only two staff members were seen, and many people were roaming around the store. No cashiers were available, and I had to wait to pay. The price was also not cheap. After I bought the bag, I searched online, and the prices were the same. I thought I had gone to a factory outlet and gotten a good price, but I was wrong. Online, I might still get an additional discount through a platform.